Job Description
Position: Underwriting ManagerLocation: County Durham - Fully Office Based
Job Purpose:
We are seeking a dynamic and experienced Underwriting Manager to lead our client's underwriting department. This role involves managing the day-to-day operations, prioritising and delegating workloads, and providing exceptional support and guidance to the team to ensure outstanding customer service.
Key Responsibilities:
* Provide technical assistance and support to the team.
* Oversee daily management of the team, ensuring effective workload distribution to enhance customer experience.
* Assist in training team members and support their development plans.
* Motivate and develop staff to achieve agreed targets.
* Communicate results and ensure alignment with pre-agreed targets.
* Delegate and prioritise departmental workload effectively.
* Implement business transfers in line with company strategy.
* Conduct monthly one-on-one meetings with team members to enhance performance and productivity.
* Perform underwriting audits and complete risk-related reports.
* Build and maintain relationships with insurers and key industry contacts.
* Review QA data and provide solutions to minimise risks and improve team performance.
* Stay informed about market trends and competitors to drive business performance.
* Manage new and updated protocols, ensuring compliance.
* Understand and drive improvements in loss ratio and scheme performance.
* Ensure underwriting guidance and staff understanding are up to date with insurer requirements.
* Assist in recruiting, training, and developing new staff.
* Handle and log complaints, managing escalated issues as per company procedures.
* Keep team members informed about product and procedure changes and company standards.
Qualifications:
* Proven experience in underwriting management.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Ability to build and maintain professional relationships.
* Strong analytical and problem-solving skills.
* Knowledge of market trends and competitor analysis.
Benefits:
* Company pension
* Cycle to work scheme
* Employee discounts
* Enhanced maternity leave (12 weeks full pay)
* Enhanced paternity leave (12 weeks full pay)
* Referral programme
* Healthshield Cashplan
* Telus Health EAP
* Group Life Assurance (4x salary)
* 26 days annual leave (plus bank holidays)
* Holiday purchase scheme
* Free fruit and tea and coffee
* Free parking
How to Apply:
Please submit your CV and a cover letter.