Reporting into the Quality Systems Leader, the Quality Systems Administrator will provide skilled technical administrative support to the Technical and Operations team by ensuring a standardised approach to QMS activities on site. This is a permanent role, based 5-days on-site in Enniskillen. Responsibilities: Maintain Site Quality Management System ensuring agreed updates and amendments are implemented and controlled ensuring simplified retrieval of all quality records, procedures and audits Analyse & Report Quality Performance Metrics /KPI's including laboratory results, supplier and complaints to help drive continuous improvement. Customer specific data collation eg customer KPIs, supporting customer required clearance data and customer production reports. Manage customer complaints: receive and log complaints from the customer, careline and stores, interface with the production stream on investigation and corrective action to provide a response to the complaints via the careline Facilitation of customer investigations Monthly Valpack Data upload Stock take & ordering of lab supplies Essential Criteria: Methodical structured approach to work and able to work to tight deadlines Food Science/Diploma preferrable but not essential Knowledge or understanding of food safety principles and standards e.g. BRC/GMP Must be proficient at using Microsoft Suite Strong self-discipline and the ability to identify and actively plan improvements. Flexible and proactive approach to workload The company Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets. Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products. Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.