Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
1. Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
2. Specialist community support for children and adults with learning disabilities and autism, including intensive support.
3. Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, believing that a positive work/life balance benefits NHS employees through improved health and wellbeing. We consider working patterns such as term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Job overview
We are looking for a Band 2 Administrative Assistant to provide a reception service and administrative support to the Community Mental Health Team at Chorley Health Centre.
The post holder will provide a comprehensive reception/secretarial service to the Adult Chorley Community Mental Health Teams, coordinating their activities with other members of the Administration Teams in the network to ensure an efficient and confidential service is provided.
The role is challenging; however, you will be able to make a difference to service users who are in crisis or are receiving ongoing support from the trust.
The ability to work under pressure with limited supervision must be demonstrated as the role is very demanding.
A strong, proven background of customer service roles is a must, as you are the first point of contact to our service users and their support networks.
The successful applicant will require a flexible approach and the ability to work within a busy environment. They will also be expected to use their own initiative and work unsupervised to ensure the effective coordination of duties.
Main duties of the job
* Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
* Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
* Receive, allocate and despatch departmental mail (internal and external).
* Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the team, ensuring a high standard in accordance with Trust standards.
* Assist in running of an efficient appointment system, dealing with routine referrals, sending patient letters/information, text reminders, distributing to appropriate clinical team.
* Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT.
Detailed job description and main responsibilities
* Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
* Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
* Demonstrate the role to new or less experienced staff.
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
Person specification
Education/ Qualification
Essential criteria
* Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience
Knowledge
Essential criteria
* Working with databases
* Working with Microsoft Office applications
Desirable criteria
* Working with NHS data systems such as iPM, eCPA, RiO
Experience
Essential criteria
* Working in an office environment
* Working with members of the public
Desirable criteria
* Working in the NHS
* Working in a customer services environment
Personal
Essential criteria
* Ability to communicate effectively both written & verbal
* Ability to input Data and retrieval of data
* Good grammar and numeracy skills
Other
Essential criteria
* Willingness to travel around the organisational footprint
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively.
Applications from job share partners are welcome and other forms of flexible working will be considered for all posts.
For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).
You are advised to consider applying for LSCft vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.
LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* JDPS- CEN1167-TG (PDF, 432.4KB)
* NHS Staff Benefits - 2023 (PDF, 556.9KB)
* We Do More at LSCFT (PDF, 654.2KB)
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