Service Technician
25-30k
Amesbury
Service Technician urgently required for a very specialist equipment manufacturer based near Amesbury. You will be a skilled and experienced technician working from the head office workshop, offering technical support, covering maintenance, calibration, and contractual requirements relating to the company equipment on site. The Service Technician is responsible for service and repairs and responses to customer and partner requests for support and application assistance of our products and services. You will own the processes and systems that capture, communicate, escalate, store, and retrieve information on this support.
This is a key role to the business where you will support both the internal workshop and service engineers in the field, working with customers to offer top-level customer support and technical issue resolution. You will be working within a customer-focused returns department and help develop ideas and system changes to improve the products and service to customers.
This hands-on role will require practical involvement with the instruments and equipment.
The role:
* Repairing, calibrating, and fault finding on all equipment
* Dealing with preventive maintenance, contracts, and calibration matters
* Workshop-based point of contact for all technical enquiries regarding our products
* Responding to customer enquiries and questions promptly and always keeping them updated
* Use and maintain clean data in company systems such as (E-mail, CRM, ERP, and others)
* Ensuring customer issues are lodged correctly within the customer feedback system and escalated as required
* Visiting UK customer sites as/when required in a technical capacity, including calibration days and trade shows
* Provide application information for customers regarding which method/equipment is recommended
* Fault-finding instruments and performing basic level repairs
* Assisting the customer feedback resolution team when reviewing product quality issues
Ideally, you will have a background in engineering or manufacturing; any experience within an instrumentation, clean room, or laboratory equipment type industry would be an advantage.
If you have the above skills and wish to be considered for this position or find out more details, then please contact Nathan Woakes on (phone number removed) or submit your CV to (url removed). Alternatively, apply to this advert!
Proactive also offers a referral scheme for successful applicants - if you know anyone that could be suited to this position, then please contact Proactive with their details, and if they are placed by Proactive you will receive 250. T&Cs apply.
Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.
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