Benefits and Housing Needs Officer
Hackney
Temporary
Full time
Join a dynamic Local Authority team in Hackney, delivering a vital service that supports vulnerable households with housing needs, benefit assessments, and homelessness prevention.
THE ROLE
As a Benefits and Housing Needs Officer, you will be responsible for delivering a high-quality, customer-focused service across all areas of housing needs and welfare support.
Assess Housing Benefit, Council Tax Reduction, and Discretionary Housing Payments in line with legislation
Provide advice and support to prevent homelessness and manage housing need across the borough
Assess homelessness applications and arrange temporary accommodation when appropriate
Maintain accurate financial and casework records across multiple systems
Manage the Housing Register, including medical assessments and social housing lettings
Conduct home visits to verify residency and support vulnerable residents
Liaise with internal and external partners to deliver cost-effective solutions and holistic supportTHE CANDIDATE
The successful candidate will have previous experience working in a similar Benefits and Housing Needs Officer role within a Local Authority setting.
Strong understanding of housing benefit legislation, homelessness law, and discretionary schemes
Experience managing a complex caseload and working to strict deadlines
Confident in conducting assessments and making decisions based on legislation and policy
Excellent communication and customer service skills, particularly with vulnerable or disadvantaged groups
Competent using housing and benefits IT systems and recording detailed case notesTHE CONTRACT
Temporary – 3 months
The pay range for the role is £26.00 to £29.00 per hour LTD company rate. The PAYE equivalent is £22.17 to £24.72 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role please apply via the link or email (url removed) or call (phone number removed) to discuss the role in more detail