Summary
Join TrustFord as an IT Apprentice! Kickstart your IT career with Europe’s largest Ford dealership. Gain hands-on experience, work towards a recognised qualification, and be part of an innovative, supportive team. With over 3,000 UK colleagues, TrustFord offers an exciting, secure future and the chance to make a real difference in customer care.
Annual wage
Competitive
Training course
Information communications technician (level 3)
Hours
Monday to Friday, 8.00am - 5.00pm, 1 hour lunch.
40 hours a week
Possible start date
Tuesday 20 May
Duration
1 year 6 months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Taking inbound calls from around the business TrustFord and also supporting our PartsPlusUK colleagues on multiple systems
* Logging tickets on our ticket logging system Vivantio
* Using tools and systems such as Office 365 Admin, Active Directory, Papercut, MDM etc. to help support with issues
* First point of contact for all incidents and requests to troubleshoot and resolve or escalate via the correct process
* Password resets for multiple systems
* Making outbound calls to chase up outstanding tickets
* To adhere to the requirements set out in the tri-partite
agreement with both Ford Retail and the apprenticeship
provider.
* Work towards a full-time qualified position within the
TrustFord Family, including PartsPlus.
* Meet the requirements of the Ford apprentice programme,
and TrustFord’s values and expectations.
* Meet the requirements of the apprentice provider, and to
work in an open, honest and committed manner with third
party assessors and advisors, and the internal support team
Where you’ll work
Wakefield Road
Barnsley
S71 1NF
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ANS ACADEMY LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Join our apprenticeship program delivered by ANS Academy, an OFSTED 'Outstanding' training provider, part of ANS Group that specialises in digital transformation. You'll gain practical skills and support while working towards a recognised qualification.
* Training delivered in person at our Manchester office (block release format: 3 days every 5-6 weeks).
* Monthly remote support sessions to keep you on track.
* Monthly business skills workshops to enhance your professional development.
More training information
ANS has been working with apprentices for the past 11 years,
giving us the experience to offer a full end-to-end experience.
In that 11-year period, we’ve seen 250+ apprentices successfully
graduate from ANS Group, and in the last 6 years, we have
become an Independent Training Provider.
ANS Academy stands out from the crowd by utilising our 20+
year history in the tech sector. Being able to tap into incredible
relationships across the industry from tech providers like Microsoft
and learning institutions such as, CompTIA, and many more. As an
OFSTED ‘Outstanding’ Provider along with being Microsoft’s UK
Technical Services Provider for 2024, you won’t find a technical
training provider like ANS Academy.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Customer care skills
* Problem solving skills
* Logical
Other requirements
The role is full-time in the office for the first 4 months, with the potential for hybrid working available afterward.