PPM and Helpdesk Admin - Winsford CW7 1AU- immediate start - Leading employer - long term contract
Are you hard working, reliable and looking for work with a leading employer?
We are excited to be recruiting for our expanding Helpdesk due to growing demand. Would you like to be part of a new growing venture? Are you motivated and enthusiastic?
Overview
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Monday to Friday 9am to 5pm
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Overtime available if required
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£13.38 PAY RATE + Holiday (weekly pay) + Pension
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Temp contract - Potential for permanent position for the right candidate
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Full training provided
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Excellent working environment / Team
Duties include:
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Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
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Provide exemplary customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution.
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Be accountable for and manage the PPM process from end to end.
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Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring.
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Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end.
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Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.
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Produce and share KPI reports monthly with Account Manager.
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Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.
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Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
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Manage lift inspections and corresponding remedial actions.
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Responsible for raising PO’s and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.
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Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.
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Promote customer feedback and surveys
Experience needed:
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Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
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Good understanding and experience of CAFM and finance management systems
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Able to work on own initiative within a team environment.
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Attention to detail.
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Integrity and professionalism.
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Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook
For more details, please apply today or call Saransh Mehta (phone number removed)