Job summary We have an exciting opportunity that has arisen in our Community Referral Hub (CRH), we are looking for an enthusiastic team player to become a call handler in our hub. The hub supports the delivery of care to people in their own homes who need urgent community services. The successful candidate will take calls from professionals and will be instrumental in capturing the required information to inform our clinical teams. You will need a friendly manner, have excellent IT skills and a positive attitude. The hub is open 7 days a week 08:00-20:00 and a variety of shifts can be offered to suit candidates and provide flexible working. Full training will be given for the right candidates - we believe in recruiting based on our values at Wye Valley NHS Trust. Main duties of the job The post holder will receive and process referrals for the Community Referral Hub (CRH) via a call handling system, effectively communications with a wide range of healthcare professionals and outside callers including members of the public. The post holder will support the admin team in additional administrative duties to assist in the routine functioning of the service. About us Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends. More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential. Russell Hardy, Trust Chairman: "The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential." Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right timeall the time. Date posted 21 February 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 229-IC-7000033 Job locations Nelson House Whitecross Road Herefordshire HR4 0DG Job description Job responsibilities To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy. Job description Job responsibilities To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy. Person Specification Education & Qualifications Essential English and Maths GCSE or Equivalent/ Equivalent Experience Desirable Customer service training Skills, Knowledge & Abilities Essential Excellent IT and keyboard skills Effective verbal and written communication skills Good questioning and information gathering skills Good telephone manner and customer care skills Experience Desirable Previous experience of working with the public sector Previous clerical inputting, filing, data experience including data retrieval and photocopying To be familiar with electronic data management systems Person Specification Education & Qualifications Essential English and Maths GCSE or Equivalent/ Equivalent Experience Desirable Customer service training Skills, Knowledge & Abilities Essential Excellent IT and keyboard skills Effective verbal and written communication skills Good questioning and information gathering skills Good telephone manner and customer care skills Experience Desirable Previous experience of working with the public sector Previous clerical inputting, filing, data experience including data retrieval and photocopying To be familiar with electronic data management systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Wye Valley NHS Trust Address Nelson House Whitecross Road Herefordshire HR4 0DG Employer's website https://www.wyevalley.nhs.uk/ (Opens in a new tab)