Job summary The successful post holder will provide an administrative and secretarial service to a variety of Healthcare Professionals to achieve effective and efficient service provision. The needs of the service user will be the utmost priority. The principle of high quality customer care is at the heart of this role. Working within the service can at times be a stressful environment, by way of telephone calls, meetings and numerous daily tasks. The post holder requires the ability to work under pressure, with conflicting demands at times, show a willingness to assist others, be a key member of the team with a requirement to work in other administrative areas as appropriate as directed by their line manager. Main duties of the job Main duties and responsibilities o Provide comprehensive secretarial and administrative support to professionals within the multi-disciplinary team. Support the CLDT and other members of the management team as required.o Provide confidential and efficient word processing service, including the preparation of letters, reports and other associated papers from a variety of sources and have a working knowledge of Easy Read documentation.o Open, sort and distribute incoming post, prioritising and screening urgent correspondence ensuring it receives appropriate attention/direction.o Undertake general office duties as required including filing, photocopying, scanning etc.o Logging calls with the Trust's Service Desk for any building repairs, works etc.o Ordering of equipment and stationery on the Trusts E-Procurement System whilst ensuring the correct procedures are adhered to and stock levels are maintained for the teams.o Prioritise and manage own workload to meet the needs and requirements of the service demands.o Work within parameters of established procedures and to seek advice when necessary.o Provide cover for other administrative staff within the wider team as required.o Follow policies relevant to own role.o Meet and greet visitors to and from office base as necessary.o Follow Standard Operating Procedures, good practice and established precedents.o Exposure to distressing or emotional circumstances would be rare About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Please note, we may be required to close this vacancy early if we receive a high volume of applications Date posted 14 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa pro rata Contract Permanent Working pattern Part-time Reference number 301-JP-25-6913214 Job locations The Redwoods Centre Shrewsbury SY8 3DS Job description Job responsibilities Please see the attached job description and Person Specification for further details on this role Job description Job responsibilities Please see the attached job description and Person Specification for further details on this role Person Specification Qualifications & Training Essential NVQ 3 in Business Admin, finance, customer care or relevant experience. Possesses a good standard of general education. Experience Essential Previous secretarial / administrative experience. A good understanding of office procedures and an ability to develop admin systems. Desirable Experience of supporting health teams from an admin perspective. Skills, Knowledge & Abilities Essential Good written and verbal communication skills. Excellent telephone skills. Proficient in the use of Office Package (i.e.Outlook, Word, Powerpoint, Excel). Personal Attributes Essential Ability to be flexible in duties to meet the needs of the service. Person Specification Qualifications & Training Essential NVQ 3 in Business Admin, finance, customer care or relevant experience. Possesses a good standard of general education. Experience Essential Previous secretarial / administrative experience. A good understanding of office procedures and an ability to develop admin systems. Desirable Experience of supporting health teams from an admin perspective. Skills, Knowledge & Abilities Essential Good written and verbal communication skills. Excellent telephone skills. Proficient in the use of Office Package (i.e.Outlook, Word, Powerpoint, Excel). Personal Attributes Essential Ability to be flexible in duties to meet the needs of the service. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Midlands Partnership NHS Foundation Trust Address The Redwoods Centre Shrewsbury SY8 3DS Employer's website https://www.mpft.nhs.uk (Opens in a new tab)