Ward Receptionist cover will be required Monday - Friday between the hours of 8am and 4pm.
They work closely with a wide range of disciplines. The role is varied and requires a flexible approach. Healthcare experience and knowledge is desirable with a range of administrative procedures including case note tracking.
An ability and willingness to be involved in service improvement including data collection and active involvement in Quality Improvement Projects. The successful candidate will also be required to support other colleagues with admin duties and support the development and adaptation of the role of the Ward Receptionist to mirror the demands of the ward.
The role as a Ward Receptionist is vital to the overall smooth running of the ward; you will be the first people our patients and visitors, as well as staff, will be greeted by. The role of the Ward Receptionist within the ward is varied and fast-paced, encompassing a variety of responsibilities to support the high standard of care given to patients. This includes but is not limited to:
1. Using clinical software to manage patient information and location.
2. Appropriately filing patient notes.
3. Admitting/discharging patients using the Trust systems.
4. Taking telephone calls.
5. Engaging in communication with patients, relatives, visitors and staff alike.
6. Communicating in different ways, i.e., written, verbal or via computers.
7. Scanning documentation.
8. Dealing with all queries, either via telephone or face to face promptly and efficiently to ensure that an accurate and quality information service is provided to the multidisciplinary team, patients and their relatives.
9. Liaising with other areas of the hospital to help support patient care.
10. Working knowledge and confidence of systems such as Excel, PowerPoint, and Word.
11. Making appointments for patients.
12. Non-clinical care of patients, i.e., supporting them with post/phone calls/ordering taxis/completing feedback.
13. Managing post.
14. Conducting audits.
15. Providing administration support for Sister/Nurse-in-Charge.
16. Ordering and maintaining ward supplies as necessary and in accordance with Trust policies.
Closing date of applications: 13th February 2025
Interview date: 28th February 2025
Band 2
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
1. Development opportunities, both professional and leadership development.
2. On-going support from recruitment to when you join our team and beyond.
3. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.
We can't promise to give you exactly what you want, but we do promise to work with you to look at all the available options.
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