Paper Sales Support Job Title: Paper Sales Support Location: Normanton Job Type: Full-Time Business Administrator Apprenticeship About Us: VOW is the UK and Ireland's leading wholesaler of business products and facilities supplies. The company distributes over 24,000 products from its three automated distribution centres in England and Ireland to over 4,000 resellers and customers. The major product categories distributed by VOW include: Office Essentials, Paper Supplies, Electronic Office Supplies, Facilities Supplies, Technology and Machines and Furniture. VOW also carries it's own brand Q-Connect range. VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW's Resellers' businesses. VOW is part of EVO Group the largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK, EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW, Banner, Staples, Complete and Truline. Key Responsibilities: CRM Completion: Input and maintain accurate customer information, sales leads, and opportunities into the company CRM system to support effective follow-up and sales processes. Order Processing & Administration: Assist in the processing of orders, including managing emails, handling customer queries, and ensuring that orders are completed accurately and efficiently. Customer Calls & Support: Provide telephone support to customers and Business Development Managers (BDM), responding to inquiries and assisting with sales and service-related issues. Review Historical Opportunities: Analyze and review past sales opportunities that have lapsed, input findings into the CRM, and work with the sales team to explore potential follow-up actions. Large Volume Order Processing: Assist in processing a high volume of orders, ensuring that all details are accurately recorded, and orders are processed in a timely manner. Holiday Cover: Provide administrative cover during holiday periods, ensuring the smooth continuation of day-to-day activities and liaising with the sales team to address any new opportunities or urgent tasks. Quote Generation: Assist with the preparation and delivery of quotes to customers via email and phone, ensuring all customer requirements are accurately captured and pricing is communicated clearly. Skills & Attributes: Strong communication skills, both written and verbal. Organised with a keen attention to detail. Ability to manage multiple tasks and priorities effectively. Proactive and eager to learn in a dynamic environment. Comfortable with technology and computer systems (CRM, email, Microsoft Office). Ability to work well within a team and support colleagues when necessary. Desired Qualifications: GCSEs (or equivalent) in Maths and English. A passion for business administration and customer service. Why Join Us? Full apprenticeship training with a nationally recognised qualification. Hands-on experience across various aspects of business administration. Supportive team environment that values growth and development. Opportunities for career progression within the company. The Company evo - a powerhouse of brands. evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation. We recognise that our people are at the heart of our culture here at evo and we are proud to employ over 2,000 people across our industry leading brands: VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples. The Benefits • Flexible working • Pension contributions • Cycle to work scheme • Employee Assistance Programme • State of the art IT equipment • Volunteer days