Senior Administrator - Personal Assistant
Tees Esk and Wear Valleys NHS Foundation Trust
Due to retirement, a rare opportunity has arisen for a friendly, proactive, and conscientious individual with experience working at a senior level to join us as a personal assistant. Experience of working within the NHS is desirable but not essential. This role is office based and will provide comprehensive support to the Service Manager and Modern Matron of the Older People's services at North Moor House, Northallerton.
We are seeking an enthusiastic individual with highly developed communication skills including tact, diplomacy, and sensitivity that has a deep understanding of confidentiality and GDPR. Who is confident liaising with stakeholders and able to handle sensitive information with compassion and discretion.
Main duties of the job
The successful candidate will have a solid working knowledge of Microsoft Office packages and be proficient in the use of Excel spreadsheets to collate, analyse and monitor service data. They will have experience and be confident liaising with senior leadership, and work autonomously to manage complex diaries to prioritise busy workloads.
You must have excellent communication skills both written and verbal and experience of organising meetings. The role will require an ability to compile complex agendas, invite guest speakers, and accurately record formal business minutes to Trust standards.
The successful candidate will be adept at diary management, which includes supporting the coordination of appraisals and supervisions of staff managed by the Service Manager and the Modern Matron. You will also have excellent organisational skills to manage and maintain order of confidential personal files.
The role will require occasional cover support of the North Moor House reception team and may require ad hoc PA support to other members of the MHSOP senior leadership team.
About us
This position has a starting salary of £26,530 which rises to £29,114 after 3 years (pro rata) and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
* NHS staff discounts in over 200 branded sites/stores.
* A TEWV monthly staff prize draw
* Car lease scheme
* Access to Trust gyms
* Option to purchase additional annual leave
* Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. If you do not possess the minimum qualifications, you must be willing to undertake them to be fully compliant.
Please use your own words, matching your skills and experience to the job description as we may not invite to interview candidates who use AI templates to complete applications.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
If you would like further information regarding this role please contact the Locality Administration Manager: karen.willis13@nhs.net
Person Specification
Qualifications
* BTEC Diploma/Level 3 Diploma in Leadership and Management OR equivalent (i.e. NVQ in Business Administration / RSA Level 3) OR equivalent knowledge gained through relevant work experience plus a willingness to work towards the Level 5 in Leadership and Management within an agreed timescale.
* IT Qualification (i.e. ECDL Qualification, RSA, NVQ in Business Administration) OR equivalent knowledge gained through relevant work experience.
* Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above) / New GCSE in Maths and English (Grade 4 to 9)
Experience
* Implementing and maintaining systems and processes within an administration team.
* Leading, supervising and training staff on administrative processes in a positive manner to facilitate delivery of an effective service.
* Significant experience of working in an administrative environment including digital audio typing, Microsoft Office applications, diary management, filing systems, collating and presenting information.
* Co-ordinating meetings and associated duties.
* Extracting data and report preparation.
* Participation in service and quality improvement initiatives.
* Advanced typing skills and inputting data accurately and efficiently.
Knowledge
* Understanding of data protection and service user / staff confidentiality in line with defined procedures and guidelines.
* A sound understanding of quality improvement initiatives.
* Organising and completing demands and workloads meeting deadlines using delegation where necessary.
* Problem solving for an area of work or developing alternative or additional procedures.
Personal attributes
* To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings.
* Positive, motivated and the ability to be calm under pressure.
* Punctual and professional attitude and lead by example.
* Flexible approach to supporting colleagues and the service which may involve travelling to various locations and shift patterns.
* To take responsibility for self and committed to continual personal development, being able to accept and respond positively to feedback.
* Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service.
* Committed to promoting a positive image of people with mental health conditions and/or learning disabilities.
* Ability to deal with distressing or emotional circumstances and to support team members with signposting to additional services if necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Tees Esk and Wear Valleys NHS Foundation Trust
Locality Administration Manager MHSOP NYYS
£26,530 to £29,114 a year pro rata, per annum
#J-18808-Ljbffr