Job summary Come and join one of the UKs largest independent providers in neuro and mental healthcare. We proudly employ over 4000 people - no matter what your experience, we have jobs for everyone. We have a fantastic opportunity for a Credit Controller to join our Finance team in Darlington. The role is full time, working three days per week in our Morton House office and two days per week working from home. Main duties of the job The Finance team will operate across Active Care Group to provide a shared service centre to support the national operations of the business which operate in various aspects of the Health Care sector. The Credit Controller will report to the Credit & Fees Manager, to analyse and resolve issues related to outstanding fees. About us Active Care Group are a pioneering national provider of complex care services, delivering pathways and better outcomes for people. We have a collaborative and holistic approach to care underpinned by proven clinical and therapeutic expertise. We specialise in supporting young people and adults with complex needs to make positive progress and lead happier, more independent lives. Date posted 14 March 2025 Pay scheme Other Salary £26,000 to £28,000 a year Contract Permanent Working pattern Full-time, Home or remote working Reference number 008355 Job locations Morton House Darlington County Durham DL1 4PT Job description Job responsibilities What you'll be doing: To work across internal systems and associated records. Analysis of invoicing and payment data. Identify genuine arrears and take effective recovery action through to payment and allocation. Identifying and making the necessary adjustments to correct billing errors. Investigate and reconcile historic cash postings that remain unallocated & to correctly allocate them. Investigating customer queries effectively and efficiently via telephone and / or email. Liaise with sites and regional teams where necessary to obtain relevant information. Identify potential bad debt and report to the Credit and Fees Manager. Reporting and analysis of the historic debtor’s ledger to the Credit and Fees Manager. Supporting colleagues with complex queries What you'll have: Knowledge, Skills and Qualifications: Successful candidates will be required to undergo an Enhanced DBS Ability to apply an effective dunning process Experience of dealing with Local Authorities and the NHS in a finance-based role. CICM Level 2 Qualification or similar Experience Previous experience in healthcare sector is desirable. High level of accuracy and good attention to detail. Proficient with the use of MS Excel to an excellent standard. Previous experience of SAGE X3 or similar SAGE product desirable Previous experience of Income Processing desirable Confident in reporting financial data and analysis. Experience of working to tight deadlines. Proven track record in collections or credit control. Experience of analysing data across multiple platforms. Experience with reconciliations and resolving complex billing queries quickly and efficiently. Positive enthusiastic approach with a can-do attitude. Well organised and able to prioritise workload. Ability to work on own initiative and confident in ability. Strong communication skills, including ability to build relations internally and externally. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Job description Job responsibilities What you'll be doing: To work across internal systems and associated records. Analysis of invoicing and payment data. Identify genuine arrears and take effective recovery action through to payment and allocation. Identifying and making the necessary adjustments to correct billing errors. Investigate and reconcile historic cash postings that remain unallocated & to correctly allocate them. Investigating customer queries effectively and efficiently via telephone and / or email. Liaise with sites and regional teams where necessary to obtain relevant information. Identify potential bad debt and report to the Credit and Fees Manager. Reporting and analysis of the historic debtor’s ledger to the Credit and Fees Manager. Supporting colleagues with complex queries What you'll have: Knowledge, Skills and Qualifications: Successful candidates will be required to undergo an Enhanced DBS Ability to apply an effective dunning process Experience of dealing with Local Authorities and the NHS in a finance-based role. CICM Level 2 Qualification or similar Experience Previous experience in healthcare sector is desirable. High level of accuracy and good attention to detail. Proficient with the use of MS Excel to an excellent standard. Previous experience of SAGE X3 or similar SAGE product desirable Previous experience of Income Processing desirable Confident in reporting financial data and analysis. Experience of working to tight deadlines. Proven track record in collections or credit control. Experience of analysing data across multiple platforms. Experience with reconciliations and resolving complex billing queries quickly and efficiently. Positive enthusiastic approach with a can-do attitude. Well organised and able to prioritise workload. Ability to work on own initiative and confident in ability. Strong communication skills, including ability to build relations internally and externally. We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group Person Specification Experience Essential Proficient with the use of MS Excel to an excellent standard. Previous experience of SAGE X3 or similar SAGE product desirable Previous experience of Income Processing desirable Person Specification Experience Essential Proficient with the use of MS Excel to an excellent standard. Previous experience of SAGE X3 or similar SAGE product desirable Previous experience of Income Processing desirable Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Active Care Group Address Morton House Darlington County Durham DL1 4PT Employer's website https://activecaregroup.co.uk/ (Opens in a new tab)