Credit Control Agent
* £25k to £31k + Bonus
* Poulton le Fylde, FY6 8JX
* Office based
The role of Credit Control Agent:
* Proactively communicating with indebted commercial energy consumers to negotiate settlement, or an appropriate alternative commercial resolution
* Analysing customer queries to determine payment prevention and subsequently acting as an intermediary between the account holder & the energy supplier to resolve the query
* Negotiating and processing payments, or discussing and governing payment plans to fruition
* Identifying any potentially vulnerable customers and adapting your approach accordingly
* Identifying non-compliant customers and escalating their cases to the next operational step
* Achieving both Management and Client led KPI's
* Account Managing your own portfolio throughout
The ideal Credit Control Agent:
1. Organised and able to follow processes to deliver a high and consistent service
2. Good work ethic with the ability to work within defined timescales whilst remaining adaptable in a fast-paced environment
3. Ability to stay calm under pressure and deliver accurate, factual information
4. Well-presented and approachable
5. Good communication & telephony skills
6. Motivated to plan and efficiently manage own workload
7. Proficient in Mi...