Location: Surbiton/Hybrid Salary: Up to £75,000 DOE Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business Job purpose The role of ServiceNow Platform Engineer will be responsible for managing and maintaining the ServiceNow platform to ensure it operates efficiently and effectively. This involves configuring the platform, implementing new functionalities, maintaining system stability, and ensuring data integrity. The engineer collaborates with various stakeholders to understand their requirements, provide technical solutions, and support ongoing projects and operations. The company’s 3750 employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (SC). Duties/responsibilities/accountabilities/deliverables Platform Management Manage and maintain the ServiceNow platform, including upgrades, patches, and new releases. Monitor system performance and ensure high availability and reliability. Provide support in managing ServiceNow incidents and service requests, resolving issues related to the platform and user requests. Perform Configuration Item (CI) uploads and manage relationships within the CMDB, ensuring data accuracy and integrity. Assist with user administration, including access controls, permissions, and role assignments, ensuring proper governance. Work closely with cross-functional teams, including IT business Partners and Senior Management, to implement new features and fix existing issues Work closely with Supply chain partners where needed to ensure the efficient, secure and resilient operation of the ServiceNow Platform Configuration And Customization Configure ServiceNow modules such as Incident, Problem, Change, Asset, and Configuration Management. Customize ServiceNow applications and facilitate the rollout of new applications and modules. Create and promote update sets, ensuring proper version control and smooth release processes. Security And Compliance Implement and enforce security policies and access controls. Ensure compliance with organizational policies and industry standards. Workflow And Process Automation Build, Customise and Implement workflows, business rules, UI actions, and notifications. Automate routine tasks to improve efficiency and reduce manual intervention. Help document development and administrative processes, supporting knowledge sharing within the team. Integration And Data Management Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration tools. Ensure data integrity and consistency across the platform and perform regular data audits. Continuous Improvement Stay updated with the latest ServiceNow features, best practices, and industry trends. Propose and implement improvements to the ServiceNow platform to enhance functionality and user experience. Third Party Engagement To own the relationship with ServiceNow and other outsource support / development partners Ensure partners are performance managed in line with our KPI’s / SLA’s and project expectations. Resource responsibilities Direct reports – None Financial responsibility – None Person Specification Proven experience as a ServiceNow Platform Admin ServiceNow Administrator Certification (CSA) Additional certifications in ServiceNow modules (ITSM, CSM, ITOM, etc.) are preferred Strong understanding of ITIL/ITSM principles. - ITIL V4 Certification Proficient in JavaScript, HTML, CSS, and other relevant scripting languages. Experience with REST/SOAP APIs and integration tools. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Good customer facing skills and stakeholder management. Well organized, systematic and rigorous approach to planning work and priorities. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. Benefits Not Specified