Are you looking to take the next step in your IT career with a well-established and growing company? We are seeking Level 2 and 3 IT Engineers with a strong technical background, customer service skills, and a passion for delivering exceptional results. If you have prior IT experience and want to build long-lasting relationships with clients while working on diverse technical tasks, we want to hear from you!
What are the requirements?
To be successful in this role, you will need:
* Level 2 Engineers: A minimum of 1 year of IT support experience, a good understanding of network systems, and a strong problem-solving mindset.
* Level 3 Engineers: At least 3 years of experience, including server migrations, Microsoft 365 implementations, and network design.
* A solid technical skillset and knowledge of:
* Windows Server (2008–2022)
* Microsoft Exchange
* VPN Technologies, Microsoft 365 Administration, Active Directory
* VoIP systems, Networking (DHCP, DNS, TCPIP), Wireless Networking
* Firewall and Network Security Technologies
* Virtualisation (Hyper-V, VMWare), SAN, NAS
* PowerShell scripting for automation and tasks
Interested?
Apply for position by filling out the contact form below and attaching your CV:
* Your Name (Required)
* Your Email (Required)
* Subject
* Your Message
* Your CV (pdf, doc or docx up to 6mb)
What will your role involve?
Level 2 Tasks:
* Day-to-day desktop support and troubleshooting, both remote and on-site.
* Installing, configuring, and repairing hardware and software.
* Supporting network performance and security by monitoring systems, investigating issues, and enforcing policies.
* Setting up backup solutions and VoIP systems.
Level 3 Tasks
* Handling escalations from Level 1 and 2 teams.
* Managing server migrations, Microsoft 365 implementations, and onboarding new clients.
* IT consultancy and project management, ensuring solutions are designed and implemented efficiently.
* Working closely with on-site engineers and end-users to provide remote support.
Which areas do you need to demonstrate a good knowledge and understanding of?
* Strong telephone manner and customer service skills
* Windows Server 2008 through to 2019
* Microsoft Exchange
* VPN Technologies
* Office 365 Administration
* Active Directory
* VoIP systems
* Networking (DHCP, DNS, TCPIP)
* Wireless Networking
* Firewall and Network Security Technologies
* Hyper-V, VMWare, SAN, NAS
* Automation and Scripting using PowerShell
Schedule:
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Experience:
* IT Support: 2 years (required)
Licence/Certification:
* Driving Licence for more than two years (required)
Join Us Today!
If you’re ready to progress your career in an environment that offers growth, fun, and the opportunity to make a real impact, ITCS is the place for you. Apply now to start your journey with us!
Please Note: Successful applicants will undergo a DBS check as part of the induction process.
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