Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career. The Role Supports the Team to deliver an excellent and comprehensive service in the administration of new business, renewal and mid-term changes so that customers’ needs are best satisfied through suitable cover and pricing. Key Responsibilities Works with minimal mentorship to prioritise own work activities to ensure that personal and Team objectives are achieved Participates in team meetings as required, reporting on business progress within their area of expertise Handles assigned projects and supplies to other project as required Provides relevant management information to senior managers Reviews client documentation to ensure that information presented is sufficiently comprehensive/accurate to support the quoting process Collates and communicates client requirements to ensure appropriate marketing of the risk Prepares or checks market presentations Liaises with clients and ensures client queries are resolved Responds to market and third party queries as appropriate Is aware of, and satisfies, territory, tax and legislation requirements Produces high quality and compliant market documentation ensuring appropriate authorisations are secured Plans the most appropriate solution for the client’s demands and needs Takes ownership for data entry, credit control and chasing subjectivities where required Liaises with support technicians and IBA as required Ensures up to date records are maintained at all times on the Company system Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure/compliance requirements and provide an adequate audit trail Processes data promptly and accurately on relevant systems in order to support and improve high levels of client service/internal process execution and to facilitate informed analysis Maintains appropriate client files, and oversees the prompt and accurate production of documentation to best meet client, company and regulatory requirements Ensures appropriate due diligence/sanctions checks are conducted in line with company procedures Adheres to company policies and procedures and obtains necessary authorisations at appropriate points in the process Actively undertakes personal development to ensure up to date knowledge and understanding of best practice Remains aware of external, industry, legal and regulatory developments etc. to ensure practice and outputs are of a sufficiently high standard Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group Skills & Attributes: Understands general and legal principles of insurance Understands the relevant regulatory and legal frameworks Knowledge of the market including an awareness of competitors, specific territory knowledge, cultural awareness Relevant product(s) knowledge is required Relevant experience in an account handling or technical role is desirable Good understanding of Team objectives and how own role contributes to these Specific systems knowledge relevant to role Good communication and social skills Able to work independently and use initiative Fexibly to achieve tight deadlines/targets with good organisation skills Analytical and able to solve problems An attention to detail and willingness to learn Calm and resilient under pressure Able to positively react to change Is a great teammate, networks and able to build balanced relationships Able to build sustainable working relationships Able to train junior members of the team on specific system/process tasks Qualifications GCSE Maths and English (or equivalent) A levels (desirable) Attainment of the LLMIT (the Lloyd's and London Market Introductory Test), where relevant to the role Working towards or has attained ACII (although this is not critical) Our Culture: People First We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in: • An employee-ownership model • Aligned external investors • The trust and integrity born of friendship • Expertise • Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.