Description
We are looking for a Client Support Administrator to join the team!
This is a pivotal role in the company, working in the Welcome Pack section of our Client Support Team, where you will provide exceptional service to our clients at the start of their conveyancing journey and provide assistance to our team of conveyancers.
This is an ideal role for someone looking to commence their career in the conveyancing industry as you will assist with all work in the department including allocating and processing paper and online welcome packs, processing client ID, processing Source of Funds and Proof of Wealth documents, ordering office copies, issuing contracts, and raising and reporting on sale enquiries, and other ad hoc tasks as required, including providing support to our Post Completion department.
The Individual
This role will include assisting our clients over the telephone with any queries or technical issues they may encounter with the completion of their welcome pack, so we are looking for individuals who are confident and comfortable communicating with clients over the telephone.
The ideal candidate will have demonstrable values and ethics that mirror our own culture values and to be successful in the recruitment process you will need to evidence the following in your CV:
* Demonstrable experience in providing exceptional client service, ideally over the telephone.
* Experience of working in a target focused environment
* Strong administrative skills, with the ability to multi-task whilst maintaining attention to detail.
* How you have successfully worked as part of a team.
* Ability to use standard software including Microsoft Office and Google with the willingness to learn how to successfully use Customer Management Systems
Company Benefits
Our commitment to our staff to provide a supportive, empowering and rewarding workplace is key to our core mission at Convey Law.
We offer a vast array of benefits for our staff and continue to enhance our benefits package to be the most comprehensive, supportive and engaging benefits package for our team, key features include:
* Monthly and annually performance bonus
* 25-30 day annual leave (depending on length of service) + Bank Holidays
* Additional day annual leave to celebrate your birthday
* Additional day following 100% attendance in previous year
* Option to purchase up to 5 days leave
* Enhanced maternity and paternity leave
* Company Sick Pay
* Discounted Gym Membership
* Subsidised Conveyancing
* Employee Assistance Scheme which includes counselling sessions
* Well being programmes
Next Steps
If you have the qualities that we are looking for, share our Company values and feel this is the next step in your career, we would love to hear from you.
Convey Law is an innovative, award-winning, and industry-leading conveyancing legal practice based in South Wales. Our philosophy is to be the very best at what we do, revolutionise the conveyancing industry and most importantly exceed our client expectations.
We achieve this through our exceptional employees who also have our passion to be the best version of themselves and share our core values of purpose, service, kaizen, belonging, family, giving, fun.
Whilst we pride ourselves on our high performing culture, we love to have fun in work and enjoy collaboration days where we all get together for training and team building activities to support our regular charity fundraising.