Senior Implementation Consultant– Professional Services
Location: 5 Canada Square (A variable amount of travel to client site is expected (estimated at between 20%-30%).
Role Summary: We are seeking a self-motivated individual with indirect tax experience to join our Professional Services team as a Senior Consultant, focusing on implementations of Thomson Reuters ONESOURCE Indirect Tax Determination technology solutions. Senior consultant will manage projects pertaining to the development and implementation of ONESOURCE Indirect Tax products. They will mentor implementation consultants and collaborate with management in ONESOURCE Engineering, Product Management, Customer Support, and Sales. They will drive process improvement and operational scaling.
About The Role
* Client service through regular, direct contact with clients, by email, telephone and face-to-face, throughout the entire project life cycle.
* Performs technical or functional roles on medium to large international projects, led by a Project Manager, ONESOURCE Partner, or Customer.
* Manage and execute implementation plans including managing project scope, directing staff resources (both internal and external), evaluating results, creating documentation of newly created processes and managing overall engagement.
* Can scope out a project based on business requirements and achievable benefits.
* Recommends optimal system configuration and business processes based on industry best practices.
* Able to effectively facilitate meetings with project sponsors (Customer and Partner).
* Identifies and develops upsell opportunities within assigned customer projects.
* Mentor implementation specialists and implementation consultants.
* Strong commitment to customer excellence, must have minimal to no customer escalations for services issues.
* Can lead technology decisions and facilitate and articulate alternatives and direction to Customer’s IT and Business Management.
Key Relationships:
* Work with partners on professional services engagements to configure and implement ONESOURCE Indirect Tax Determination, cross-training onto ONESOURCE Indirect Tax Compliance.
* Engage with other teams within Thomson Reuters as appropriate to deliver end-to-end indirect tax solutions, in particular assisting sales in business development.
* Liaise with colleagues to assist with pre-sales activities e.g. assisting with software demonstrations or scoping/assessing new opportunities.
* Work with colleagues in a matrix organisation, developing key internal relationships with peers across the organisation.
About You:
* Functionally proficient with tax engine solutions AND technically and/or functionally proficient with ERP systems such as Oracle, SAP, Microsoft, NetSuite, Workday, and others.
* Deep experience in Indirect Tax Law (e.g VAT, GST), Research or Consulting.
* An understanding of end-to-end financial processes (i.e. OTC or PTP) and systems.
* Excellent interpersonal and written communication skills and experience of working with clients and project teams.
* Experience with process analysis, design, mapping and re-engineering.
* Experience with process/software gap analysis and resolution.
* Excellent organisational and analytical skills, with a methodical approach to work, problem solving and troubleshooting.
* Must be creative, innovative, and flexible, with the ability to work in a matrix environment.
* Must possess strong cross team/group/org collaboration skills; ability to foresee and to analyse project risks, develop risk management plan and mitigate subsequent issues.
* Must have high-powered analytical skills and the ability to understand concepts and situations that pass by many others.
* Proficiency in Microsoft Office.
Education/ Certifications:
* A bachelor’s degree or professional qualification in Tax or Accounting (e.g. ACA, ACCA, ATT, CTA).
What's in it For You?
* Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role).
* Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
* Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.
* Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.
* Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.
* Purpose Driven Work: We help our customers pursue justice, truth and transparency.
Do you want to be part of a team helping re-invent the way knowledge professionals work? At Thomson Reuters, we’ve been doing just that for almost 160 years.
Accessibility: As a global business, we rely on diversity of culture and thought to deliver on our goals. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
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