As the first point of contact for all clients, this is a key volunteering role which makes a huge contribution to the work of Weston Hospicecare. You will help us to provide a welcoming face to all our visitors and help us to manage enquiries. The role of a volunteer receptionist requires an approachable, friendly individual who ensures confidentiality, respect and dignity whilst being an excellent communicator.
Volunteer role
Receptionist
Volunteer manager
Estate & Facilities Co-ordinator
Where you will be based
Office
Why we want you
To be the warm and welcoming ‘face’ of the Hospice. Taking incoming and outgoing telephone calls, in a professional, calm and courteous manner; taking messages as appropriate. Assist with the running of the Hospice Reception Shop.
What you will be doing
* Answering calls promptly and clearly
* Contacting relevant department and advise them of visitor’s arrival
* Directing visitors to waiting area
* Being sensitive and appropriate to visitor’s needs maintaining confidentiality at all times
* Transferring calls correctly, putting callers for non-clinical areas through to voice mail, use paging system when appropriate
* When clinical teams are unavailable transfer calls through to the Medical Secretary
* Obtaining a list of current patients and liaise with the In-Patient Unit about visitors for patients
* Handling the sale of items from Reception shop
* Keeping reception and waiting area clean and tidy
* Updating who is where in Diary as instructed
The skills you need
* Confident talking on the telephone
* Highly organised and professional
* Excellent customer service skills
* A warm, friendly, adaptable, caring approach
* Able to use own initiative
* Happy to use a cash register
* Team player
* Reliable
* Open-minded and tolerant of different lifestyles and values
What's in it for you
* Invaluable work experience
* Gain confidence and friendship
* Opportunity to work as part of a great team
* Getting involved in your local community
* Putting existing skills to good use
* Developing new skills
When you can volunteer
Morning, Afternoon, Evening, Night
Mo, Tu, We, Th, Fr, Sa, Su
Apply
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