Our offer Work life balance Competitive compensation programme Bonus plan Cash plan medical Career growth opportunities in a truly international environment Innovation leaders in the protective coatings industry Sherwin Academy offers continuous training programmes for all seniority levels Attractive wellbeing, mental health, women & inclusion and ID&E programmes In the role of a Customer Service Specialist at our Bolton, Greater Manchester site you will providing a variety of customer service support to internal and external customers. Your responsibilities will include solving problems, researching complex information and building customer relationships. This position is based onsite and offers some hybrid working. Monday - Friday. We are ideally looking for someone with previous customer service and export experience. In return we offer an attractive salary, site bonus, company contributed pension, a cash plan medical program, support and ongoing development and a career within a Global company. In this role you will be accountable for Places customers sales orders Receives and handles complex customer Can handle all levels of complexity in orders (including export paperwork and certifications). Assists with reviewing and coordinating customer service activities pertaining to shipping, plant schedules, inventory levels, and sales activities by reviewing reports, orders, shipments, and other information as required or directed by management. Develops and reviews correspondence and documentation as appropriate regarding interaction with customers and responds to questions and concerns. Builds customer relationships and serves as a liaison between sales personnel and customers to clarify orders, provide technical guidance (where appropriate), and facilitate recurring or new orders. The skills and experience we are ideally looking for Progressive customer service experience including resolving customer problems and concerns and developing correspondence and communications Experience applying department policies and procedures to situations Experience in an ERP (SAGE and/or SAP and/or Oracle 11i and12, Analytics), Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Excellent communication skills Export experience, knowledge of Incoterms and export documentation Eligibility to Work You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for. Equal Opportunity Employer An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. ADZN1_UKTJ