Job Summary We are seeking a dedicated and enthusiastic Coordinator to join our team. Viewpoint's Peer Coordinator will lead the development of Peer support and facilitation for the organisation. This involves managing, coordinating and driving forward the development of Peer support within our organisation. As the primary lead, you will be instrumental in the recruitment of Peer Support workers and facilitators, crafting individualised development plans in collaboration with peers, and providing essential supervision to guide their growth and success. In addition to your involvement in peer support operations, you will take charge of coordinating and enhancing service user engagement initiatives focusing on drug and alcohol support services. Your expertise will contribute significantly to driving these critical engagement programs forward while making a lasting impact on the individuals we serve. Your role as the Viewpoint Peer Support Coordinator will mean that you will be at the forefront of innovation, leading by example to inspire a team of dedicated Peer Support workers / facilitators. Who are Viewpoint? Viewpoint develops innovative ways that support people with a lived experience of mental health issues and/or addiction challenges—working with 800 experts by experience, putting them at the center of everything we do. We support people to be independent, have their say and influence change to services. Working across the whole of Hertfordshire. Our support is flexible and needs-led, delivered by outreach group-based activity, one to one or remotely. Staff or members who have a lived experience facilitate our programmes. We offer educational sessions that enhance wellbeing and equip individuals with the skills and self-belief to aid their recovery journey. Our goals Improving services: Make sure people are involved in the planning, developing, delivering and evaluation of services to gain equality of support and treatment. Staying well: Support people to stay well. Supporting choice: Supporting people to make informed choices about services and their mental wellbeing. Reducing inequality: People’s involvement from all backgrounds is essential to gain equality of support and treatment. Organisationally: Use all of our organisational excellence to enhance quality and develop the right resources. The Important Bits Location: This position is hybrid, meaning you'll split your time between working in the office and working remotely. You will need to be able to travel around Hertfordshire either by car or public transport regularly. Hours: 30 hours per week Salary: FTE £27,300 (Pro-rota for 30 hours £25,613) Contract Term: 12 months fixed term Pension: Viewpoint will contribute a sum equal to 5% of your annual salary to a pension provided that you contribute at least 3% of your annual salary to the pension scheme. Annual Leave: Annual leave will commence following six months probationary period and will rise to 25 days plus 8 Bank holidays. Other benefits: Training, Development, Supervision and access to an Employee Assistance Wellbeing Program Main duties and responsibilities To manage the Peer Support Service To ensure that the Service supports people who are experiencing mental health challenges to: Maintain and develop their independence within their local community. Build life skills, confidence, resilience and self-esteem. Build social networks and reduce isolation. Engage in peer support sessions and offer holistic support, advice, information, and if necessary onward referral to other support. Opportunities to direct their own recovery process through self-management and choice. To ensure that the Service promotes the principle of personal recovery, including to: Model and mentor recovery and demonstrate coping skills. Embed a person-centred and recovery-orientated approach in all aspects of the work. Inspire hope, share life experiences and lessons learnt. To Build and Work as a Team Contribute to the planning, implementation and review of the peer facilitation programmes. Work together with the experts by experience of mental health and/or addictions in the co-production activities to ensure the service meets the needs of people within Hertfordshire. Ensure the safety and wellbeing of everyone taking part in peer support activities. Report any untoward incidents or unusual occurrences to the Operational Manager. Report any safeguarding concerns to the Operational Manager. Attend team meetings, support groups as appropriate. Communication Meet, welcome, introduce and orientate people to the service. Help promote peer support sessions. Work with stakeholders across public, voluntary organisations, people with lived experience – valuing all contributors to enhance the peer support service offered and ensure the integrity and values of the organisation. Management Support both individual and groups and offer supervision to the Peer Facilitator. Model and mentor working practices including recovery approach to the Peer Facilitators. Work with Peer Facilitators to create a personal Development Plan and hold reviews. Service Development and Delivery Maintain up to date knowledge of legislation, national and local policies and issues in relation to both the specific service user group, peer support and mental health. Comply with all relevant Viewpoint policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and be aware of any changes in these. Teach others and challenge issues in relation to stigma, low expectations and anti-discriminatory practice as appropriate. Promote the value of peer support and recovery. Learning and Development Participate in mandatory training and development opportunities. Contribute and create a personal Development Review/Objective Setting/Appraisal. Take part in supervision. This is an outline of the postholder’s and responsibilities. It is not intended as an exhaustive list and may change from time to time in order to meet the changing needs of the service. Job Types: Part-time, Fixed term contract Contract length: 12 months Pay: £27,300.00 per year Expected hours: 30 per week Benefits Company pension Free parking Health & wellbeing programme On-site parking Sick pay Work from home Schedule Monday to Friday Experience Peer Support: 1 year (preferred) Work Location: Hybrid remote in Welwyn Garden City AL7 2BH