* Location: West Malling, Kent, United Kingdom
Do you enjoy working in sales-focused roles? Do you have the resilience and drive to excel in a target-driven environment? Do you have good negotiation skills? If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Kings Hill office, ME19 4UA on the 28th April 2025!
Our team here at Cabot Financial has implemented some amazing initiatives this year to improve our well-being. We understand the importance of feeling valued and taking time away from our everyday roles to feel our best. We’ve had the opportunity to do ‘PawTherapy’, yoga classes, monthly massages, food initiatives such as weekly fresh pastries, pizza vans, ice creams, brunches, and a whole load of other fun events! In addition to this, you’ll receive:
* A salary starting from £26,204 per annum with the opportunity to progress.
* A performance-related quarterly bonus, which is paid monthly - you could earn around an additional £400-£600 plus a month!
* Hybrid working – Once competent, you can expect to transition into hybrid working around 6-9 months into your role to allow for a better work/life balance!
* 30 days holiday (pro rata) - including all bank holidays and the opportunity to take an additional five days unpaid holiday each year.
* Discount and cash back on hundreds of high-street shops.
* Overtime opportunities
* Two paid volunteering days each year – these are great fun with your team!
Training and Shifts:
You’ll spend the first four weeks in the office for training Monday-Friday between 8:00 am and 4:30 pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 – Monday to Friday 8:00 am - 4:00 pm
Week 2 – Monday to Friday 9:00 am - 5:00 pm
Week 3 – Monday: 12:30 pm - 8:00 pm
Tuesday to Friday: 1:00 pm – 8:00 pm
Saturday (1 in 3): 9 am - 1:30 pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks of the training period.
What you’ll be doing:
* Handling inbound and dialler-based outbound calls.
* Providing exceptional customer service via telephone.
* Confidently handling calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
* Hitting your call KPIs and quality standards.
* Tailoring affordable repayment plans to manage their debts, helping our customers on the road to financial recovery.
Next steps:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company! We are looking for people to interview with us ASAP.
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee is treated fairly and with equal opportunities.
**At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to the interview stage if a CCJ, IVA, or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18**
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