A Front Office Manager at the Mercure Hotel in Northampton oversees the daily operations of the front desk, ensuring exceptional guest experiences and efficient service delivery. Key responsibilities typically include: Guest Satisfaction and Revenue Management : Supervising front office operations to achieve guest satisfaction and rooms revenue goals. Team Management : Leading and motivating the front office team to provide high-quality services, ensuring the department meets its quantitative and qualitative objectives. Guest Recognition : Ensuring regular and important guests are recognised, and that the reception department operates with a sales attitude, promoting the hotel's services. Duty Management : Working duty manager shifts as required, taking full responsibility for the hotel during these times. Operational Oversight : Managing all front office functions and staff, including night staff, switchboard operations, guest services/front desk, and retail. These responsibilities ensure the smooth operation of the front office, contributing to overall guest satisfaction and hotel success.