Account Manager At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you re part of Bellrock, you ll get everything you need to be your best at work - because our people are the heart of our business. And we re all about helping them to shine. Strategic leadership and operational management of a national, high profile, multi-site account in the retail and leisure sector. Driving sustainable growth, statutory compliance, operational performance and governance in line with contractual obligations, ensuring successful contract delivery against agreed SLA/KPIs. Managing the P&L and all commercial aspects of the Account. Strategically developing the account in partnership with the client through building effective stakeholder relationships. Developing a high performing team through a continuous improvement ethos. How will you be the change? We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you re in. Because every role plays a part in driving us further. And everyone can be the change. That s how deliver value for our customers, and building systems that lead the way And as a Account Manager with Bellrock, you ll do it by Full accountability for all commercial and operational aspects of the Account ensuring all contractual obligations are met across the portfolio. Lead and develop at team of circa 15, ensuring regular feedback through both formal and informal processes. Manage a P&L of circa 15-20m demonstrating value for money to the client whilst managing risk and identifying opportunities for strengthening the relationship as they arise. Strategically develop the account in partnership with the client to offer additional services and value add as appropriate. Develop strong client relationships based on trust, providing timely responses to requests for help and support. Ensure continuous improvement across the Account through effective and efficient complaint resolution by identifying root cause and corrective actions. Measure and monitor satisfaction across your Account and provide detailed reporting and analysis on satisfaction trends together with improvement plans as necessary. Be the main point of escalation for the key client stakeholder and the internal team as required. Promote a positive Health and Safety culture ensuring any issues and areas of concern are managed and addressed. Develop a Business Continuity Plan for the Account. Promote the Bellrock culture within the business. Undertake any other duties that may be reasonably assigned by the Line Manager and which are consistent with the postholders knowledge and skills necessary for the satisfactory completion of business needs What does it take? If you re ready to be the energy that helps us build our business, share our success, and really own it as a Account Manager, you ll need Essential IT literate working knowledge of Microsoft Office Desirable Facilities Management (FM) qualification Experience Essential Minimum of 5 years management and operational experience, in client facing, national, multi-site FM contracts in the retail and leisure sector Leading, coaching and developing a high performing team with a hands-on approach when needed Budgetary Management of a P&L of circa 15-20m Commercial experience in delivering all contractual obligations Demonstrable evidence of organically growing an account Ensuring Health, Safety, Environmental and Sustainability objectives Managing multiple priorities and escalations in a challenging, fast paced environment Data management, analysis and reporting Desirable Basic technical knowledge Working arrangements We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work on a hybrid basis from Leicester head office and from home Monday to Friday 08:00-17:00 P.m. What can we offer you? Upon joining Bellrock, you can expect a comprehensive benefits package including: 25 days annual leave plus bank holidays 1 additional day as a thank you (enjoy it, it s on us) Salary exchange pension scheme Life cover Paid sick leave Health Assured employee assistance and wellness program Enhanced maternity, paternity and adoption leave Salary sacrifice schemes: Cycle to work Holiday purchase scheme of additional 5 days per year Offers and discount scheme designed to save money on everyday shopping and essentials Healthcare Cashplan MotorSave Scheme Refer a friend Liftshare Virtual GP Helping you to shine We ve always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more. So, if you join us, you ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life. Ready to start shining? Our people are our passion, so we re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you re ready to start your career journey with Bellrock, we re ready to welcome you. It s a great place to be - the light, the energy, the solution. You. Apply today.