This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high-quality approach to works. Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you will oversee daily team operations to ensure efficiency and effectiveness and aim to identify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
Duties include:
1. Ensure team performance meets and exceeds KPIs.
2. Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
3. Lead responses to residents’ queries, complaints, and feedback professionally.
4. Manage and review operational risk registers to meet client expectations.
5. Ensure successful service delivery through effective supply chain management.
6. Manage contractors for procurement, commissioning, and service demands.
7. Improve efficiency and output of repairs and maintenance services.
8. Attend site meetings to resolve operational and technical issues.
9. Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments.
10. Record work-in-progress, conduct inspections, and compile improvement plans.
11. Provide timely reports on project performance,...