Across Mortgages & Financial Wellbeing, we have an important journey ahead of us to build and maintain our position in the mortgage and investments markets and respond to changing customer needs, guided by our strategic drivers of more rewarding relationships, simply brilliant service, focused fit & fast and being a beacon for mutual good.
This is a fantastic opportunity for a talented individual who wants to develop their career in Mortgages. You’ll be supporting our communications agenda, which will include communication controls, analysing data and looking for new ways to continue to improve our Mortgage communications that members receive ensuring a better member experience.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
* You’ll be working on a variety of mortgage communication projects, in a fast-paced environment, helping to co-ordinate activity amongst stakeholders and balancing member and business needs. You’ll need to be flexible in your approach depending on the demands of the project.
* You’ll be measuring the performance of our communications by analysing data and producing dashboards to evidence customer understanding of key communications.
* You’ll build a strong network of stakeholders across the organisation and an in-depth knowledge of mortgage products. You’ll use this to identify and create new opportunities to engage with our mortgage members, developing compelling new communications and reviewing our existing communications suite.
* You’ll also play a key role in managing our existing mortgage propositions – becoming an expert on mortgage products and policy, identifying areas for improvement, helping deliver change and ensuring good outcomes for our members.
About you
The minimum requirements for this role are:
* You are able to demonstrate a strong working knowledge of the UK mortgage market.
* Experience managing change or running projects.
* Proven experience of building meaningful relationships with stakeholders (at all levels) in order to influence and drive change in a challenging environment.
* Proven experience of shaping and writing customer communications.
* Experience of working with complex datasets and be able to translate these into meaningful insights.
* Be comfortable managing your own workload, which will include important, time-bound initiatives.
* Experience of problem solving to find the best outcome which balances both member and business needs.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind.
* Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand.
* Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development.
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
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