The Role Circa £22,000 About the Agency As a local agency of NFU Mutual, we deliver a first-class service, selling their product range across our region. We value honesty, integrity, and trust, championing the personal approach to customer service. An exciting opportunity has arisen within the Ashford, Tenterden, and Whitfield Agency. About the role: To support the Agency’s delivery of excellent customer service by providing general administrative duties that enable the successful operation of Agency policies and processes. Positive interactions with customers by answering incoming calls, directing to the appropriate person, greeting visitors, and contacting customers to support their insurance needs. Effective management of stock, ordering marketing and business stationery. Efficient management of incoming and outgoing post. Support New Business and Marketing team with organizing external events and updating social media accounts. Assist Agency Manager with organizing internal events and training. Administer credit control processes including customer payments and processing refund requests. Work across the Administration Team, providing cover for absences or high workloads. Consistently provide excellent customer service, delivering on promises and exceeding expectations. About you: Office or front desk experience Effective verbal and written communication skills Excellent attention to detail and organizational skills Good IT skills, especially with Microsoft Office and NFU Mutual systems Good maths and problem solving skills Able to manage own workload and work effectively under pressure Great team working and ability to build effective relationships Focus on continuous improvement and using initiative Commitment to quality and compliance with procedures Desire for personal development and learning new skills Our commitment to you We are committed to the personal and professional development of our employees with full training and development, including a 5-year plan and potential CII qualifications. Benefits: 9am to 5pm, Monday to Friday A supportive and friendly working environment 26 days annual leave plus bank holidays plus birthday off Option to buy/sell 5 days holiday per year Health Cash Plan Death in Service Pension Free Parking at all our offices Fortnightly fruit deliveries Team lunch once a month Team social events twice a year Please apply with CV and covering letter to: recruitmenttenterden_nfumutual.co.uk Closing date for applications: Sunday 12 January 2024.