Transport Customer Services Representative
Department: Chiltern Transport Consortium
Location: Bicester
Rank/Grade: TVP Broad Band 2E
Salary: Band 2E, circa £26,343 per annum, rising to Band 3F, circa £29,986 per annum, plus benefits, upon completion of all required role training.
Chiltern Transport Consortium (CTC) is an innovative cross-border collaborative service that provides a high-quality fleet provision for seven police organisations nationally. As a long-standing collaboration, CTC continues to grow, offering best value for money for all forces through continuing to deliver efficiency savings.
We are now looking to recruit a Customer Service Representative to provide full back office fleet support for the day-to-day operations for all Chiltern Transport Consortium member forces, consisting of Thames Valley Police, British Transport Police, Civil Nuclear Constabulary, Cambridgeshire Constabulary, Bedfordshire Police, Hertfordshire Constabulary, and National Investigation Service.
The role holder will be responsible for maintaining a wide range of databases and will be confident working in a fast-paced, varied environment. Further duties include being the first point of contact for e-mail and telephone queries, managing all vehicle hire bookings and fuel card requests, processing all speeding and penalty charge notices, and conducting monthly data reports, whilst ensuring a compliant, effective, and efficient service delivery at all times.
Proven administrative skills are required with previous experience of answering queries, escalating them where necessary, and handling/resolving complaints. You will possess a high level of attention to detail and a sound knowledge of Microsoft packages, in particular MS Excel. The ability to work accurately with high attention to detail to set deadlines is essential, alongside possessing excellent time management skills to prioritise your own workload.
As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part-time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities, and the option to join a local government pension scheme.
The closing date for enquiries and receipt of completed applications is Sunday 26 January 2025.
At Thames Valley Police (TVP), we work together to protect our communities. Whether as an officer, staff member, or volunteer, you will make a difference and play an important role in helping achieve our mission. Learn more About Us.
Vetting: All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case-by-case basis.
#J-18808-Ljbffr