Job Description
IT Support Analyst - Milton Keynes (Hybrid) - £32,500
We are looking for a skilled 1st/2nd Line IT Support Analyst to provide technical support to global office locations across the UK, EMEM, and APAC regions. This role requires a proactive and customer-focused individual who can efficiently handle IT service requests and incidents while ensuring excellent service delivery.
Key Responsibilities:
* Offer executive-level user support for senior management (500+ users).
* Manage incidents and requests via the IT service management tool, ServiceNow.
* Perform advanced troubleshooting and analytical triage/support.
* Liaise with and escalate issues to relevant teams as necessary.
* Basic network troubleshooting.
* Administer Active Directory Users and Computers.
* Provide support for Windows 10 and Microsoft products.
* (Desirable) Offer support for MAC OS X.
* Assist with ad-hoc support requests, desk moves, and desk-side support.
* Act as a Major Incident (MI) owner during reported incidents, following documented MI processes.
Knowledge & Experience:
1. IT industry experience.
2. Proficiency in:
3. Microsoft Windows 10+
4. Active Directory
5. Microsoft Exchange
...