Join to apply for the Customer Service Specialist (Bristol) role at LAGOFIRE SRL.
Description
Are you passionate about helping others and making a difference? Do you want a job changing people's lives?
Then join our team to embark on an exciting career journey as our Customer Experience Specialist! You'll discover our working environment is unique. We empower our people and trust them to make their own decisions for customers, with none of our calls being scripted. You'll be joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.
You'll bring your passion and desire to grow and we'll reward you with a brilliant salary of £33,214 and our Continued Professional Development programme to progress within the company.
Working a 38 hour a week shift pattern between 8:30am - 6:15pm Monday - Friday and 1 in 4 Saturdays 9 am - 1 pm.
We also offer Hybrid working enabling you to work up to 2 days a week from home.
When you are in the office, we offer free parking, free barista coffee from our onsite café, subsidised restaurant, free fruit, and free daily healthy snacks.
Qualifications
We're looking for someone who's:
* An achiever: You'll love what you do, owning your calls through to resolution. Most importantly, you'll bring your motivation and determination to excel in our exciting environment.
* A communicator: You'll be a wonderful natural listener and establish effective interpersonal relationships. You'll thrive in an environment involving public interaction.
* An influencer: You'll establish trust with the customer, share knowledge and information to different audiences with different needs, and work with them on what to do next.
* A thriver in a fast-paced environment: You'll handle sensitive calls with empathy, bounce back from them and be productive in challenging times to remain on track.
We focus on these core natural behaviours but we would also like you to have been in any Customer Service role in the past.
The Process
1. Stage 1 - Online Application: CV.
2. Stage 2 - Online Task-Based Assessment: You will be completing some exciting and intuitive online tasks to help get to know you better (30-45 min). You will receive your own individualised feedback report on your strengths and areas for future focus as a reward.
3. Stage 3 - Phone Call From Us: We will explore when you can start, your location, training times etc.
4. Stage 4 - Assessment Centre: This includes various activities for us to get to know you even better.
5. Stage 5 - Hiring offer
Benefits
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK.
As a Motability Operations Team Member, You Can Expect:
* An annual discretionary bonus
* 15% non-contributory pension (9% non-contributory pension during probation period)
* Life assurance at 4 times your basic salary
* Employee Discount Scheme
* Discounted Electric/Hybrid Car Salary Sacrifice Scheme
* Access to the Cycle to Work Scheme
Our staff's health and well-being are very important to us, so we also offer:
* 28 days annual leave with option to purchase and sell days
* Funded Private Medical Insurance cover
* Critical illness insurance
* Free access to healthcare apps
* 1 day per year to volunteer
* Access to our fully accessible company allotment
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.
Please note, Motability Operations reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Customer Service
* Administrative and Support Services
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