Job Description
The Role:
We are looking for a Data centre/Break fix server engineer for a 12-month project to work on HP, Dell & IBM Servers, server provisioning, rack, stack & configure Servers.
Additional Responsibilities:
* Troubleshoot hardware faults and arrange replacements.
* Install and decommission redundant equipment.
* Provide expert hardware support.
* Responsible for proactive updating of customer and resolution of service.
* Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data centre
* Liaise with onsite support engineers and within other sites.
* Manage all incoming calls, emails to the data centre support function.
* Respond to customers within agreed SLA.
* Escalation processes: tickets to support management and other teams as required.
* Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Skills:
* Candidates need to be HP and/or Dell accredited.
Shift work will be involved.