Job summary Hanham Health is seeking to recruit a Medical Receptionist to provide a high-quality reception service at the GP Practice based at the MOD Abbey Wood site in Filton. This is an exciting opportunity to join our small, patient centred team, providing Primary Healthcare and Occupational Health support to military personnel. You will work a minimum of 24 hours over 3 days. Main duties of the job You will be an ambassador for the Practice offering a professional and caring welcome to patients and visitors, assisting and signposting them in person. You will provide support to the admin team and work closely with all of the Medical Centre team to provide day to day management of the reception area. Our ideal candidate will be able to prioritise activities, working in a calm, organised and methodical way, within a busy environment. There will be opportunity for further training and the chance to get involved in our patient health promotions. This role includes access to highly sensitive information and you must conduct your work with the strictest confidence and comply with information governance, data protection and record keeping policies at all times. Previous experience of working in GP Practice is not essential as full training will be offered. You just need to have a passion for providing an exceptional customer service. About us Hanham Health is a large forward thinking GP practice in South Gloucestershire operating over several sites. We offer a high standard of service to our patients and embrace different ways of working with new initiatives and quality improvements. The Abbey Wood team are a quality-driven, friendly, supportive and innovative Practice. We have long been involved in the career development of our team members. Date posted 19 March 2025 Pay scheme Other Salary £12 an hour Contract Permanent Working pattern Part-time Reference number A0695-25-0001 Job locations Abbey Wood Medical Centre MOD Abbey Wood Bristol BS34 8JH Job description Job responsibilities KEY TASKS: Provide a professional, friendly and empathetic reception service to our patients and visitors. Help all team members with administrative support as needed by the demands of the Practice. Book appointments, respond to patient queries, signpost and provide guidance. Receive and manage post, action and respond to emails. Maintain confidentiality of all patient records and data at all times. Take responsibility for updating the patient information/compliment boards and patient leaflets. Manage minor patient complaints/comments at front desk. Maintain the team website with current information. Deal with day-to-day IT problems, such as reporting printer/scanner failures. Be aware of Health and Safety procedures/Risk Management. Report significant events. Be committed to training and education. Remain up to date with mandatory training. Attend, participate in and contribute to all staff meetings. Provide feedback as requested for practice development plans and reports. Feel confident and free to speak up regarding concerns. Show kindness and be prepared to sign up to the team agreed standard of behaviours/D&I policies. Job description Job responsibilities KEY TASKS: Provide a professional, friendly and empathetic reception service to our patients and visitors. Help all team members with administrative support as needed by the demands of the Practice. Book appointments, respond to patient queries, signpost and provide guidance. Receive and manage post, action and respond to emails. Maintain confidentiality of all patient records and data at all times. Take responsibility for updating the patient information/compliment boards and patient leaflets. Manage minor patient complaints/comments at front desk. Maintain the team website with current information. Deal with day-to-day IT problems, such as reporting printer/scanner failures. Be aware of Health and Safety procedures/Risk Management. Report significant events. Be committed to training and education. Remain up to date with mandatory training. Attend, participate in and contribute to all staff meetings. Provide feedback as requested for practice development plans and reports. Feel confident and free to speak up regarding concerns. Show kindness and be prepared to sign up to the team agreed standard of behaviours/D&I policies. Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent Experience Essential You just need to be passionate about providing an excellent customer service. Experience of working in a GP Practice is NOT essential as full training will be provided. Person Specification Qualifications Essential GCSE grade A to C in English and Maths or equivalent Experience Essential You just need to be passionate about providing an excellent customer service. Experience of working in a GP Practice is NOT essential as full training will be provided. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Hanham Health Address Abbey Wood Medical Centre MOD Abbey Wood Bristol BS34 8JH Employer's website https://www.hanhamhealth.co.uk (Opens in a new tab)