Job summary Health Connectors working for the West Mendip Primary Care Network support people to take proactive steps to improve the way they manage their physical health, mental wellbeing and day-to-day lives, based on what matters most to them. They are experts at working with individuals to help them to tap into and activate support networks, and linking them to practical support. They use health coaching techniques to help people to develop their knowledge, skills and confidence in managing and improving their health and wellbeing. We are looking to recruit two Health Connectors with a passion for preventative, person-centred healthcare. One will have a particular focus on supporting patients and community engagement in the Glastonbury area, working closely with Glastonbury Health Centre. The other postholder will provide support across West Mendip, and will also have dedicated time to support patients with dementia and cancer. The Health Connectors will be part of a multidisciplinary team, working closely with health, social care and community professionals. They will have a varied caseload, which will include supporting patients with complex health and social needs. A full driver's license and access to a car are essential, as travel across the West Mendip area is required. Some evening working may be required. Both post-holders will have the option to work full or part time - either 37.5 or 30 hours - depending on preference. Main duties of the job Develop trusting, supportive relationships with patients. Help people to improve their health, wellbeing and social welfare. Support people to increase their active involvement with their local communities. Provide one-to-one and group health coaching support for people with one or more long-term health conditions. Deliver team and PCN projects within the community. About us The Health Connectors will work as part of the Health Connections team within the West Mendip Primary Care Network (a collaboration between Glastonbury Health Centre, Glastonbury Surgery, Vine Surgery, Wells Health Centre and Wells City Practice). One Health Connector will work closely with Glastonbury Health Centre. The other Health Connector will provide support to all West Mendip GP practices, and have some dedicated time supporting patients with dementia and cancer. Please note - 100fold CIC has posted this job listing on behalf of West Mendip Primary Care Network. Date posted 17 January 2025 Pay scheme Other Salary £26,910 a year Contract Permanent Working pattern Full-time, Part-time Reference number M0037-25-0000 Job locations West Mendip Primary Care Network Vine Health Suites, Hindhayes Lane Street Somerset BA16 0ET Job description Job responsibilities Develop trusting, supportive relationships with patients working with them in a variety of settings including on the phone, in GP practices, in the community and in peoples homes. Help people to improve their health, wellbeing and social welfare by connecting them to a wide range of community services, projects and resources. Support people to increase their active involvement with their local communities, with the potential to strengthen personal and community resilience, and reduce health inequalities. Provide one-to-one and group health coaching support for people with one or more long-term health conditions, based on what matters to them - with the aim of empowering people to manage their own health and improve their health outcomes. Deliver Health Connections projects within the community, such as Talking Cafes, Habits for Health groups and Live Well With Pain groups. Manage and prioritise a caseload of patients. Understand when it is appropriate or necessary to refer people back to, or on to, other health professionals or agencies. Support the promotion of PCN projects and communications, as well as the Health Connections website directory and activities. Identify gaps in local service provision through speaking to patients and communities. Work with line manager, colleagues and community stakeholders to explore potential responses. This might include helping to set up new groups or initiating partnership projects. Attend and contribute to team, GP practice and PCN meetings and events as required. Participate in regular supervision, reflective practice and continual learning. Job description Job responsibilities Develop trusting, supportive relationships with patients working with them in a variety of settings including on the phone, in GP practices, in the community and in peoples homes. Help people to improve their health, wellbeing and social welfare by connecting them to a wide range of community services, projects and resources. Support people to increase their active involvement with their local communities, with the potential to strengthen personal and community resilience, and reduce health inequalities. Provide one-to-one and group health coaching support for people with one or more long-term health conditions, based on what matters to them - with the aim of empowering people to manage their own health and improve their health outcomes. Deliver Health Connections projects within the community, such as Talking Cafes, Habits for Health groups and Live Well With Pain groups. Manage and prioritise a caseload of patients. Understand when it is appropriate or necessary to refer people back to, or on to, other health professionals or agencies. Support the promotion of PCN projects and communications, as well as the Health Connections website directory and activities. Identify gaps in local service provision through speaking to patients and communities. Work with line manager, colleagues and community stakeholders to explore potential responses. This might include helping to set up new groups or initiating partnership projects. Attend and contribute to team, GP practice and PCN meetings and events as required. Participate in regular supervision, reflective practice and continual learning. Person Specification Qualifications Essential 5 GCSEs at A-C or equivalent including English and Maths. Desirable Degree or other qualification in relevant area (or equivalent work experience). Training in health coaching and motivational interviewing. Skills and knowledge Essential Knowledge of the personalised care approach. Excellent communication skills both verbal and non-verbal, 1:1 and with groups, and good written skills. Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers. Understanding of the needs of people with long term health conditions. Ability to organise, plan and prioritise on own initiative, including when under pressure, to meet deadlines and achieve targets. Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports. Demonstrable commitment to professional and personal development. Willingness to undertake relevant in-house training. Desirable Knowledge of VCSE and community services in the West Mendip area. Knowledge of how the NHS works, including primary care, local/national health policy and public health initiatives. Experience Essential Experience of working with people one-to-one in a healthcare, social work or relevant VCSE sector role, and managing a caseload of patients or clients. Desirable Experience of supporting people on a one-to-one basis using behaviour change, motivational interviewing and goal setting tools. Experience of working with the VCSE sector (in a paid or unpaid capacity). Experience of delivering community development activity and understanding the Asset Based Community Development approach. Experience of facilitating groups. Personal qualities Essential Ability to actively listen, empathise with people and provide person-centred support in a non-judgmental way. Able to support people in a way that inspires trust and confidence, motivating others to reach their potential. Ability to work flexibly and enthusiastically within a team or on own initiative. Can demonstrate personal accountability, emotional resilience and ability to work well under pressure. Ability to work within an evolving service, juggle competing priorities and complete work to a high standard. Desirable Commitment to reducing health inequalities and proactively working to reach people from diverse communities. Person Specification Qualifications Essential 5 GCSEs at A-C or equivalent including English and Maths. Desirable Degree or other qualification in relevant area (or equivalent work experience). Training in health coaching and motivational interviewing. Skills and knowledge Essential Knowledge of the personalised care approach. Excellent communication skills both verbal and non-verbal, 1:1 and with groups, and good written skills. Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers. Understanding of the needs of people with long term health conditions. Ability to organise, plan and prioritise on own initiative, including when under pressure, to meet deadlines and achieve targets. Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports. Demonstrable commitment to professional and personal development. Willingness to undertake relevant in-house training. Desirable Knowledge of VCSE and community services in the West Mendip area. Knowledge of how the NHS works, including primary care, local/national health policy and public health initiatives. Experience Essential Experience of working with people one-to-one in a healthcare, social work or relevant VCSE sector role, and managing a caseload of patients or clients. Desirable Experience of supporting people on a one-to-one basis using behaviour change, motivational interviewing and goal setting tools. Experience of working with the VCSE sector (in a paid or unpaid capacity). Experience of delivering community development activity and understanding the Asset Based Community Development approach. Experience of facilitating groups. Personal qualities Essential Ability to actively listen, empathise with people and provide person-centred support in a non-judgmental way. Able to support people in a way that inspires trust and confidence, motivating others to reach their potential. Ability to work flexibly and enthusiastically within a team or on own initiative. Can demonstrate personal accountability, emotional resilience and ability to work well under pressure. Ability to work within an evolving service, juggle competing priorities and complete work to a high standard. Desirable Commitment to reducing health inequalities and proactively working to reach people from diverse communities. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name 100Fold CIC Address West Mendip Primary Care Network Vine Health Suites, Hindhayes Lane Street Somerset BA16 0ET Employer's website https://www.100foldcommunity.co.uk/ (Opens in a new tab)