Customer supply chain manager - fast growing pet food brand

Customer Supply Chain Manager - D2C & Retail expansion

🐶Fast growing premium pet food brand

🐈Brand new role to support the launch into retail


My Client

My client is disrupting the pet food industry, offering high-quality, ethically sourced, and nutrition- meals for pets. With a strong DTC business and ambitious retail expansion plans, they are quickly becoming one of the most loved and trusted pet food brands in the UK.


About the Role

As the Customer Supply Chain Manager, you’ll work closely with the Head of Retail to manage demand planning, inventory positioning, and stock availability across retail partners. You’ll play a key role in ensuring accurate forecasting and replenishment planning, working closely with both internal teams and external retailers to optimise sales performance.


Key responsibilities:

* Own the Collaborative Planning, Forecasting & Replenishment process with key retail partners
* Analyse and align sales forecasts between the business and retail partners
* Identify and resolve stock gaps, ensuring optimal inventory levels and store availability
* Monitor demand trends and adjust forecasts accordingly
* Attend key supply chain meetings with retailers, providing insights and recommendations
* Work cross-functionally with Sales, Supply Chain, and Operations teams to improve demand planning processes
* Provide key business reporting on base and promotional volume movements


The Successful Candidate

To be successful in this role, you will need:

* 2+ years of experience in a similar customer focused demand planning / supply chain role
* FMCG experience (either with a recognised supplier or grocery retailer)
* Understanding of retailer logistics, supply systems, and processes
* Strong analytical skills and ability to work with data to drive decision-making
* Excellent communication and collaboration skills, with experience working cross-functionally
* A passion for animals and an interest in working for a fast-growing, mission-led brand


What's on Offer?

✅ A key role in a fast-growing brand disrupting the pet food industry

✅ Hybrid working (London office + 2 days WFH)

✅ Competitive salary (£40k-£50k DOE)

✅ Excellent benefits, including private healthcare, pension contributions, generous annual leave, personal development budget

✅ Huge discounts on premium pet food