The Duke, General Manager, Henley-on-Thames
We are an independent, innovative family company who are currently expanding our portfolio of venues. We love personalities and believe in high quality food, drink and atmosphere to offer the best experience to our guests. We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our employees is key to the success of our business and the happiness of our customers. As the future leading member of the team, we are looking for an exceptional candidate who shares these values.
As the leader to the team, we will welcome your passion, natural warmth and humour to ensure our guests have an amazing experience every time. We’re seeking friendly, professional and cheerful individuals who are happy to work together as a team and, importantly, fun is a key word in the workforce. We welcome candidates with previous experience of managing restaurants, bars and a team of staff. What matters most to us is that you have a positive and engaging personality, you are self-motivated and enjoy the buzz and excitement of a busy bar, restaurant and hotel atmosphere. We are passionate about the quality and provenance of our food. Our menu is Modern British and changes regularly depending on what is fresh, seasonal from our trusted local suppliers.
About the Role…
As General Manager, you will play a pivotal role in shaping the success of The Duke ensuring we achieve and maintain the highest possible standards of excellence.
Reporting to the owner, you will be responsible for all aspects the venues accommodation, food and beverage, events, private dining, staffing and stocks and revenue. This is a leadership role that requires exceptional people management skills, first-class attention to detail and ongoing initiative.
The General Manager will…
People Management and Communication
* Be a natural, inspirational leader; you will foster a positive work environment that promotes teamwork and excellence on all levels, ensuring cohesive management and successful performance within our Reservations, Housekeeping, Restaurant, Kitchen teams.
* Oversee all initiatives relating to recruitment, retention, appraisals, training and succession planning; identifying needs and areas for improvement.
* Work closely with your teams to encourage innovation and ideas from managers and team members across the board.
* Be warm and approachable, encouraging open communication and regular feedback amongst your teams, keeping your finger on the pulse of every aspect of the business and its people.
Hotel and Restaurant Operations
* Oversee and work alongside reservations and food service supervisors to ensure the smooth running of day-to-day operations; Ensuring each department delivers a consistently high standard of guest service.
* Promote a culture of excellence in guest care, through a warm welcome with a desire to exceed expectations.
* Your standards are always exemplary, both internally and externally.
* Regularly liaise with all team members to ensure the upkeep of four-star standards across all hotel and restaurant areas and facilities.
* Work alongside the Reservations to achieve the best possible revenues for the hotel and restaurants throughout the year.
* Ensure compliance with all relevant laws, legislation, regulations, and safety standards.
Financial Responsibilities
* Achieve business objectives and maximise the profitability of all outlets. Maintain effective cost controls in all areas.
* Be responsible for the control of the financial operation of the business; achieving budgeted profits through a full understanding of the profit and loss accounts, F&B margins and the monitoring of all departmental budgets, including wage costs.
* Uphold strong competency in the field of revenue management, striving to achieve the highest REVPAR possible.
* Ensure that budgeted food and beverage costs are consistently achieved and stock takes are carried out in a professional and timely fashion, ensuring the procurement system is used effectively.
The ideal candidate will demonstrate the following skills and experience
* Proven leadership experience (ideally 3-5 years) within a similar, 4-star, luxury hospitality business is essential.
* Exceptional people management skills, with experience in overseeing a large, multi-departmental team.
* Experience in managing recruitment and retention initiatives, appraisals, training initiatives and succession planning.
* Strong financial acumen and experience with managing budgets
* Excellent leadership and coaching skills.
* Resilient, flexible, and hard-working, with a ‘roll your sleeves up' approach.
* Lead by example, live by our values and be an ambassador for the company and our culture.
* Excellent command of written and spoken English.
* Knowledge of the Oxfordshire hospitality market is a plus.
General Manager Package and Benefits
LIVE IN ACCOMMODATION AVAILABLE
We offer a flexible shift pattern, working 5 days out of 7 per week, on a Wednesday-Sunday rota. You will be offered a competitive salary package of between £45,000.00-£55,000.00 per annum depending on experience including non-contractual service charge (tronc).
* Meals on duty
* 20% family discount on food within our restaurants
* Complimentary ‘Manager’s meal’ within one of our restaurants every six months
* Pension scheme
* Enhanced Maternity or Paternity package
* Uniform Allowance
* 28 days holiday inclusive of bank holidays per annum
* Paid day off on your birthday
If you are a dynamic and experienced hospitality professional looking to take on a senior leadership role in a independent group of growing venues, we would love to hear from you. Please submit your CV and a cover letter, detailing your qualifications and why you are the perfect fit for this role.
Please apply to: enquires@theroyalwallingford.com
Eligibility to work within the UK must be proven and two references should be available on request.
Job Types: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year depending on experience
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