The Vacancy
We have an opportunity for a Reactive Repairs Supervisor to join our Wates team within our Responsive Maintenance division. You will be working out of our Croydon office on one of our social housing contracts, delivering reactive maintenance to our residents.
Key Accountabilities will include:
1. Ensure high quality service is provided with the management of the work scheduling in accordance with company procedures, standards and SLAs.
2. Represent Wates at client and resident performance meetings as requested by the Operations Manager.
3. Manage the responsive repairs function to ensure consistent performance against targets.
4. Effective and efficient management of material costs and ensure that all are following correct processes and procedures.
5. Monitor quality of work through inspection, inspection reports, analysis of key performance indicators and analysis of customer satisfaction surveys.
6. Lead, manage and contribute to the development of your team and determine optimum employment levels to comply with the provision of the service.
You must have a full UK driving licence.
To be successful in the role you must also be an excellent communicator with the ability to problem solve, multi-task and work to tight deadlines. Prior responsive maintenance experience is crucial to the role. You must also have your SSSTS qualification as a minimum.
Work for Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
1. Thriving places - working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
2. Thriving planet - protecting nature and taking action on climate change by collaborating and innovating with our partners.
3. Thriving people - creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Company
We employ almost 4,000 people, working with a range of clients and partners from across the public and private sectors.
At Wates, we are driven by our purpose of working together to inspire better ways of creating the places, communities, and businesses of tomorrow. We need the right people from whatever background to help us make this happen and we are always looking for talented people from all walks of life to reflect the diverse communities where we work.
By joining Wates, you’ll be working for an organisation which invests in your continued professional development, regardless of which stage you might be at in your career.
Working for Wates
By joining Wates, you’ll be working for an organisation which invests in your continued professional development, regardless of which stage you might be at in your career.
Our Guiding Framework
Our Guiding Framework shapes everything we do. It incorporates our driving purpose, it outlines the behaviours we work by, and the goals we are all working together to achieve. These are our values and vision.
As a family-owned business, we know it’s our people who make us successful. And just as in a family, everyone should feel welcome, included, and connected at Wates. We strive to be an organisation where everyone loves to work and to provide a safe space where everyone can be themselves.
Wates Together
Our Diversity and Inclusion plan is our long-term blueprint to create a business where everyone is welcomed, included and connected. We call this #WatesTogether.
Inclusion and Diversity
We are committed to building an organisation which is more representative of the communities we serve, offering equality of opportunities to diverse talent and an inclusive work environment where this talent thrives.
Social Value
Our approach to social value is rooted in our belief that how we do business, is as important as what we do. Our programmes and activities are focused on creating work and training opportunities, particularly for people furthest away from the workforce.
Environmental Sustainability
The Wates Group is committed to the long-term sustainability of the built environment and we’re working to eliminate carbon from our operations by 2025.
We’re committed to having a workforce that more accurately reflects society and providing an environment that positively encourages flexible working through working arrangements and benefits.
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