University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Job Purpose
We are looking to recruit a full-time Float Ward Clerk (37.5 Hours p/w - Monday to Friday - 08:00 - 16:00 TBC). The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our inpatient wards. You will be required to be the first point of contact on the ward(s) so a friendly and welcoming demeanour and calmness under pressure are essential for this role.
Main Duties and Responsibilities:
1. Acting as the patient's first point of contact on the ward(s).
2. Greeting and signposting patients and relatives.
3. Processing patients using CareFlow.
4. Liaising with colleagues to facilitate a smooth and timely stay with the hospital.
5. Sending out patient information.
6. Sorting and distributing post.
7. Maintaining paper and electronic records.
You will be responsible for setting high standards of patient care by enacting the Trust's core values at all times.
About Us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond.
Job Responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Aptitudes
Essential
* Excellent communication skills.
* Capable of working with minimal supervision.
* Highly organised.
* Empathetic attitude to staff and patients.
Knowledge & Experience
Essential
* Experience using Microsoft Office.
Desirable
* Previous experience of customer-facing work in a healthcare or public setting.
* Previous NHS experience.
* Experience using hospital-based IT systems.
* Clerical/administration experience.
* Experience of using CareFlow.
Qualifications
Desirable
* Two GCSEs or equivalent (Preferably English and Maths).
Skills & Abilities
Essential
* Flexible approach to duties.
* Attention to detail.
* Ability to work within a team.
* Ability to work independently.
Desirable
* Able to communicate clearly and act quickly in emergency situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Employer Name
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Address
Bristol Royal Hospital for Children
Upper Maudlin Street
Bristol
BS2 8BJ
Employer's Website
https://www.uhbw.nhs.uk/
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