Senior Duty Manager
Contract: Full-time, Permanent
Salary: £30,000 per annum
Our client, an independent, not-for-profit health club nestled in the heart of Thames Ditton, is looking to recruit a Senior Duty Manager. Their state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions.
Job Purpose:
As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff.
Role and Responsibilities:
Members:
* Act as the primary point of contact for members, staff, and visitors during your shift.
* Address member feedback and resolve issues promptly and professionally.
Member Experience:
* Build positive relationships with members, ensuring a friendly and personalised experience.
* Handle complaints and follow up with the relevant Manager.
People:
* Lead, manage, and motivate the team to deliver exceptional service aligned with their values.
* Support and supervise team members, assisting with lunch cover as needed.
Operations:
1. Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty s...