Seeking an EUC Support Engineer to provide technical support for end-users, manage incidents, and maintain accurate asset inventory in a hybrid working environment.
Brakes, a Sysco company, is recruiting for an EUC Support Engineer to join the Technology team on a full-time, permanent basis. The successful candidate will be responsible for providing both onsite and remote 2nd line technical support for end-users throughout Sysco GB. This role requires a driving license and own transport.
Key Responsibilities:
* Provide onsite and remote 2nd line support for end-users
* Prioritize workload to ensure service levels are maintained
* Manage and close incidents and service requests via the helpdesk ticketing system
* Proactively replace end of life assets and dispose or recycle old devices
* Provide IT induction for new starters and ensure they have necessary hardware and software
* Administer mobile devices via MDM platform and SIM card connections
* Maintain accurate asset inventory of IT hardware
* Ensure changes are made in accordance with change management guidelines and policies
* Provide support to projects as required to deploy new technologies
About the Role:
* Good working knowledge of maintaining IT security, infrastructure, and service standards
* Technical knowledge of Microsoft product base, including client Operating Systems (Windows 10 and 11), Teams, Office 365, and Azure
* Experience of administering MDM platforms, such as Endpoint Manager (Intune), and understanding of networking (Wireless, LAN, and WAN)
* Excellent interpersonal skills and customer service focus
* Keen attention to detail for maintaining accurate inventory data and documentation
* Experience of supporting networked printers and troubleshooting hardware and application support
* Active Directory / Azure AD understanding and administration experience
What We Offer:
* Competitive salary
* Pension scheme
* Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays
* Huge discounts on food and products through staff shop
* Discounts on cinema tickets, shopping, and cashback on purchases
* Recognition awards and incentives
* Real career opportunities in a leading foodservice business