Main area Administration Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Part time
37.5 hours per week (over 7 days a week) Job ref 223-WCK-018
Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site The Princess Royal Hospital Town Telford Salary £23,615 per annum / pro rata Salary period Yearly Closing 04/02/2025 23:59
NHS AfC: Band 2
Job overview
An exciting and unique opportunity has arisen to join us in the new Elective Hub at The Princess Royal Hospital, Telford. This brand new purpose-built Elective Hub opened on the 10th June this year and we are looking to expand our team to help this new area. You will be part of a small team of ward clerks and reception staff working to help with the patient journey through the Elective Hub.
The successful applicant will find this role challenging, exciting, and rewarding. We wish you every success with your application and look forward to welcoming you to our team.
Main duties of the job
The successful applicant will need to have experience in dealing with the general public, good IT skills, and the ability to remain calm under pressure in this challenging role. You will be required to be flexible within the contracted hours and provide cover for annual leave and sickness. Full training will be provided for all candidates.
Duties will include:
* Welcome new patients into the Elective Hub, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets are available for nursing staff. Compile sets of required blank documentation for elective patients.
* Answer the telephone, responding to questions or requests as appropriate.
* Request and collect (or deliver when requested) notes from various departments.
* Order transport for patients as requested by nursing staff, completing appropriate paperwork.
* Ensure records are sent from the unit correctly compiled and completed following patient discharge.
* Ensure demographics of admitted, transferred, and discharged patients are updated electronically and manually. Ensure that CareFlow demographics accurately reflect the unit's bed state.
* Work with the MDT to ensure the smooth running of the Elective Hub, maintaining high standards at all times, and communicating effectively with work colleagues, ensuring health and safety and cleaning standards of your designated area are kept to high standards.
Working for our organisation
As an organisation, we strive to provide high-quality, safe care for our patients in an environment in which our staff are proud to work. We believe that by adhering to our Vision ("To provide excellent care for the communities we serve") and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted), we can achieve the right results for the people that matter most – our patients and their families.
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state-of-the-art facilities, helpful friendly teams, and excellent professional development opportunities.
Detailed job description and main responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person specification
Knowledge
* An understanding of the requirements of the role
* Knowledge of hospital administration systems
Qualifications
* Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration
Experience
* Customer Care Experience
Communication Skills
* Evidence of effective verbal, face-to-face / telephone, non-verbal, and written communication skills.
Personal Qualities
* Ability to work well independently and within a multidisciplinary team
* Evidence of good interpersonal skills
By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.
If successful, by completing your application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.
If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application, you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicants’ qualifications will be checked with the educational institution or provider.
If you require the application form in an alternative format, please contact the Recruitment Team on 01743 492402.
In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Unfortunately, we do not accept CVs or keep them on file. If you are unable to apply online, please contact the person named in the advertisement for the post you are interested in.
We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds, or who have a disability, as these are currently under-represented in our workforce.
We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust is committed to recognising previous service and rank in terms of pay, annual leave, and other terms and conditions.
We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly, and with dignity and respect.
We are committed to making the Trust a great place to work, where all staff can reach their full potential and bring their whole self to work. We believe in promoting and enhancing inclusion, diversity, and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion, or sexual orientation.
Don’t meet every single requirement? Studies have shown that women and people from an ethnic minority background are less likely to apply for jobs unless they meet every single qualification. At The Shrewsbury and Telford Hospital NHS Trust, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
We aim to create a trusting, flexible workplace that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients, and service delivery.
Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
In the event of a high response to this advertisement, this post will be closed. Early applications are advised.
Name Manjinder Kaur Job title Ward Manager Email address manjinder.kaur2@nhs.net Telephone number 01952641222 Additional information
By phone: 01952 641222 ext.4966
If you have problems applying, contact
Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone 01743 492402
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