Are you based in Reading? We are looking for a Front Office Executive to join our team.
Reporting to the Front Office Manager, you will take ownership of multiple activities within the Front Office Team.
As part of a small team, you will provide knowledge and support to our colleagues with responsibility for resolving queries, locating, and populating information to create Excel Space Orders.
All activities must meet customer expectations within agreed timelines with quality and acceptable productivity levels.
Primary Responsibilities/Day to Day Activities:
* Proactively resolving queries relating to Order Processing, Reject Tasks, Reconciliation of reports, Auto Renewal, and new products/processes - within agreed timescales.
* Management and resolution of “exceptions” created during Sales/Fulfilment process.
* Interaction with internal contacts to resolve queries via telephony, SAP, C4C, Outlook, and Teams Chat.
* Creating spreadsheet space orders or resolving queries for our senior sales personnel.
* Processing of Auto Processing (AP) failures to ensure customer and compliance requirements are adhered to and revenue opportunities are maximized, including the Sales Reject process.
* Quality checking and validation/reconciliation of data.
* Proactively making recommendations to improve processes and quality.
* Support and assist colleagues and line manager, contributing to the group’s effectiveness and team spirit.
* Continually develop own knowledge and skills.
* Work collaboratively with Sales, Service, Fulfilment Teams, and Offshore colleagues.
Business Relationships:
* Sales
* Service and Fulfilment Teams
* Off-shore Contacts
* Company Stakeholders
Required:
* Proficient level of written and verbal communication skills.
* Time management skills and WIP management to ensure your deadlines/targets are achieved.
* Flexibility to deal with changing workloads and the ability to use own initiative, with a can-do attitude.
Preferred:
* Good knowledge of SAP, C4C, and Outlook.
* Ability to manage internal/external customers.
A little more about Yell…
We’ve recently been through a transformation journey from the print marketing business we were previously known as (Yellow Pages) to a now full-fledged digital business that has partnered with Google, Facebook, Microsoft Bing, Apple, and Alexa. Our aim is simple - to help customers achieve their business goals. We do this by building and managing a customized digital marketing program for their business. Our mission is to enable great conversations between trusted businesses and consumers through the power of cutting-edge technology, innovative solutions, and best-in-class service.
At Yell, we are embracing diversity in all of its forms and fostering an inclusive environment for all colleagues to feel empowered to perform their best work with us. This is integral to our mission to Grow, Evolve & Transform. We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status, or disability status. We seek people from diverse backgrounds to join us and become part of an inclusive company where you can feel like you truly belong.
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