Are you passionate about achieving sales targets and finding just the right products for customers?
Do you have a ‘can do’ attitude, passion for great customer service and enjoy working in a fast paced and fun environment?
Do you want to work for a growing, profitable business with family values & green credentials, with opportunities for progression?
We offer a friendly, engaging, and positive environment for people to work in where you can make a real difference and feel valued. You will help us deliver consistently high levels of service to our customers, advising on shoe care, handbags, and accessories to complement a customer’s needs, offering genuine, honest, and knowledgeable advice on all our products.
We have a part time Customer Advisor opportunity to join our Pavers team in Swindon on an 8 hours over 2 days per week contract.
You’ll need good availability as the role will be primarily Saturdays and Sundays, with some overtime.
Pay, Hours & Benefits for our Customer Advisor
£11.70 per hour 21+ (18-20 £9.60 per hour & 16-17 £7.85 per hour) UK/NI £12.15 per hour 21+ (18-20 £10.86 per hour & 16-17 £9.42 per hour) London
Once you complete the required retail induction PaSS stages your pay will increase to £12.05 per hour 21+ (18-20 £9.87 per hour & 16-17 £8.07 per hour) UK/NI £12.35 per hour 21+ (18-20 £11.08 per hour & 16-17 £9.63) London.
* Generous Staff Discount scheme, some of which can be shared with your family and friends!
* Holiday Entitlement which increases with service.
* Company Contribution Pension
* Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
* Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face to face courses, apprenticeship, professional qualifications, and mentoring programmes
* Access to wellbeing and financial support through RetailTRUST
Day to Day responsibilities as our Customer Advisor
* Deliver exceptional customer service
* Advise customers on shoe care and accessories to complement their needs, achieving daily KPI’s in the process
* Be self-aware, being able to question, learn, and take responsibility for yourself
* Be a team player, maintaining a friendly, engaging, and positive attitude
* Support the maintenance of store standards, product placements and stockroom
About Us
Pavers has proudly been established for over 50 years, flourishing as a successful and highly profitable family-run footwear retail business, with a robust presence across the UK and Ireland. We operate over 190 stores, including the renowned Jones Bootmaker and Herring Shoes brands and are continually expanding our store network. In 2021, we were honoured to be recognised as one of the Top Retailers to work for in the UK by Best Companies, holding a top 5 place since 2023 and have maintained a prestigious 3* world class employee engagement in 2023 and 2024. We remain committed to doing the right thing by our people and the planet.
If this sounds like the kind of business you’d like to join, we’d love to hear from you - please apply today for the role of Customer Advisor!
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