Job summary The post holder will provide administration and scheduling support to the general surgery department to enable provision of patient care. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high quality service for patients and clinicians. The post holder will be expected to work as part of a Team, having a flexible attitude to work, adaptable and approachable with support. Main duties of the job To act as a link between the Consultants, Medical Staff, Secretaries and Waiting List Co-ordinators ensuring all communication is passed on accurately whilst upholding confidentiality. To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines. To be able to provide administrative duties i.e. scanning, uploading data onto medical notes, photocopying, typing and taking phone calls from patients and staff alike. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others. Ad hoc duties as required and requested by the Divisional Admin Team and or Waiting List Manager. This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required. About us An opportunity has arisen for a Band 3 to join the team within General Surgery Services Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. Date posted 18 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 372-SURG1859-A Job locations Huddersfield Royal Infirmary Acre Street Huddersfield HD3 3EA Job description Job responsibilities To act as a link between the Consultants, Medical Staff, Secretaries and Waiting List Co-ordinators ensuring all communication is passed on accurately whilst upholding confidentiality. To be aware of Surgery waiting times and ensure appointments are booking within the appropriate timescales. To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines. Provide support with auditing surgical waiting lists through validation, thereby anticipating any problems, which may arise, thus ensuring waiting list key standard targets are met/maintained. You must be able to make last minute changes to admissions/ theatre lists, to ensure full utilisation of theatre time. Register patients accurately on the waiting list and outpatient system. Send appropriate information regarding admission/ procedures. Ensure all equipment such as computers, printers etc which are used are in working order, contacting the relevant department/ personnel if they are not. Offer advice and support and demonstrate duties to new members of staff. Provide non-clinical information to patients, patients relatives, GPs, other hospitals etc, whilst exercising judgement to ensure that all the relevant personnel are given necessary information as quickly as possible, thereby ensuring that any action, which needs to be taken, is taken promptly. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others. Ad hoc duties as required and requested by the Patient Pathway Manager. This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required. Job description Job responsibilities To act as a link between the Consultants, Medical Staff, Secretaries and Waiting List Co-ordinators ensuring all communication is passed on accurately whilst upholding confidentiality. To be aware of Surgery waiting times and ensure appointments are booking within the appropriate timescales. To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required. To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines. Provide support with auditing surgical waiting lists through validation, thereby anticipating any problems, which may arise, thus ensuring waiting list key standard targets are met/maintained. You must be able to make last minute changes to admissions/ theatre lists, to ensure full utilisation of theatre time. Register patients accurately on the waiting list and outpatient system. Send appropriate information regarding admission/ procedures. Ensure all equipment such as computers, printers etc which are used are in working order, contacting the relevant department/ personnel if they are not. Offer advice and support and demonstrate duties to new members of staff. Provide non-clinical information to patients, patients relatives, GPs, other hospitals etc, whilst exercising judgement to ensure that all the relevant personnel are given necessary information as quickly as possible, thereby ensuring that any action, which needs to be taken, is taken promptly. To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others. Ad hoc duties as required and requested by the Patient Pathway Manager. This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required. Person Specification Qualifications Essential Good standard of education. GCSE English grade 4-9 (A-C, or equivalent), GCSE Mathematics grade 4-9 (A-C or equivalent). Excellent Keyboard skills Desirable ECDL / MOS RSA II/ III Word Processing and Audio and Transcription or Equivalent experience Experience Essential Significant experience working in a busy office environment (to deadlines and targets) Desirable Experience of working in an NHS environment An understanding of waiting list management Training Essential A commitment to ongoing training and development Desirable Office and Secretarial Procedures Special Knowledge/ Expertise Essential Knowledge of EPR and Bluespier Knowledge of 18 week RTT Desirable Knowledge of software packages such as Word, Excel Person Specification Qualifications Essential Good standard of education. GCSE English grade 4-9 (A-C, or equivalent), GCSE Mathematics grade 4-9 (A-C or equivalent). Excellent Keyboard skills Desirable ECDL / MOS RSA II/ III Word Processing and Audio and Transcription or Equivalent experience Experience Essential Significant experience working in a busy office environment (to deadlines and targets) Desirable Experience of working in an NHS environment An understanding of waiting list management Training Essential A commitment to ongoing training and development Desirable Office and Secretarial Procedures Special Knowledge/ Expertise Essential Knowledge of EPR and Bluespier Knowledge of 18 week RTT Desirable Knowledge of software packages such as Word, Excel Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address Huddersfield Royal Infirmary Acre Street Huddersfield HD3 3EA Employer's website https://www.cht.nhs.uk (Opens in a new tab)