It support analyst

IT Support Analyst

Stoke-On-Trent

Hybrid - 3-4 days on site per week

£28,000 per annum

Great opportunity for an IT Support Analyst to provide all levels of support across the clients application catalogue and technology landscape in line with Service Level Agreements and to undertake consultation and advisory responsibilities for any project work as required.

Key responsibilities:

To provide all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds
To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk portal, maintaining accurate log entries through to resolution
To perform basic trouble shooting on all supported technology & applications, identifying recurring issues and as appropriate, raising problem tickets to progress to resolution
To maintain confidentiality regarding the information being processed, stored or accessed, in line with security policies
To ensure any changes made are in line with the company change management processes as required
To recommend process or working practice changes to the management team to help remove process failures, redundant or over-engineered processes
To seek mentoring and personal development coaching from more experienced colleagues, and to maintain up to date knowledgebase articles.