To directly line manage and supervise the Patient Pathway Administrators, Assistant Patient Pathway Administrators and Reception Supervisor within the Directorate providing training, support and supervision under the guidance of the Service Manager. To manage sickness absence and annual leave requests of the assigned administration teams ensuring sufficient service cover is provided at all times. To ensure that Statutory and Mandatory training of the assigned administration teams are up-to-date and annually updated. To ensure any further training required for their role is available and supported. Annually appraise the assigned members of the administration teams ensuring any performance or development requirements are instigated or addressed accordingly. To be familiar with HR policies and take a lead role investigating, identifying and implementing disciplinary procedures where appropriate. To monitor and maintain standards of performance. In conjunction with the Service Manager implement the performance and management policy with relation to staff disciplinary management. To attend and take minutes of the monthly Specialty/Business Meetings whilst contributing with verbal updates on transcription, staffing, and any other relevant information. To deliver formal monthly administration team meetings that are minuted. To attend meetings that has relevance to the administrative and clerical staff within the department. Take responsibility for ensuring that admin and clerical staff are aware of trust policies and assist in the development of local policies within own area. To attend and contribute to the weekly specialty PTL meetings. To be responsible for management of stationary orders and other equipment required for the administration team. To have the ability to construct and manipulate highly complex information such as Transcription reports, RTT performance, etc. Any other duties at the request of the Service Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade. Attend the specialty and governance meetings and take minutes as and when required. Lead on recruitment and retention using the Trusts NHS recruitment system (TRAC). Deal with patient PALS verbally, via email and via the telephone. Ensure return to work interviews (RTWIs) are completed in a timely fashion. Be flexible in your approach to work, such as covering other job roles at an appropriate grade or site, and to include varying working hours to ensure the service maintains a minimum level of cover during its core hours of 07.30-17.30.