Location: County Durham - Office Based About the Role: Our client, a prominent insurance provider, is looking for a dedicated Complaints Handling Specialist to join their dynamic team. Initially on a temporary basis, this is a newly created role and has the opportunity to go permanent longer term. Responsibilities: Log complaints on internal system Ensures investigations are initiated and completed with required timescales Root cause analysis & close loop resolution Facilitates continuous improvement & first-time resolution Conduit between compliance & LOBs to support improved customer journey opportunities Performance Reporting Experience Required: A good knowledge of the Insurance industry and regulatory bodies/frameworks Experience of complaint management "cradle to grave" management Proven experience resolving complex complaints Organised and able to manage own priorities and workload effectively Benefits: Salary of 28k Company pension Cycle to work scheme Employee discounts Enhanced maternity leave (12 weeks full pay) Enhanced paternity leave (12 weeks full pay) Referral programme Healthshield Cashplan Telus Health EAP Group Life Assurance (4x salary) 26 days annual leave (plus bank holidays) Holiday purchase scheme Free fruit and tea and coffee Free parking