Job summary
This is an exciting opportunity to join the Interventional Radiology Department. The post holder will work as part of a team of Patient Flow Coordinators. Managing patient flow at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust Patient Access Policy and Procedure. The post holder will also ensure that there is efficient and effective use of available resources at all times.
The post holder will play a key central role within the services and will be required to work in close liaison with consultants, wards and the theatre teams, NHS colleagues, patients and the general public.
Main duties of the job
Greet patients attending the theatres, checking that all personal details are correct and if necessary amended in Careflow/PAS/CRIS/Bluespier
To have an overall understanding of what patients are waiting for and proactively address delays by liaising with the relevant referring ward/area
Have an awareness of capacity within each theatre to ensure patient flow in each area is as smooth as possible and reduce situations of patient build-up and conversely poor utilisation of the theatres
Take responsibility for answering hospital calls regarding in-patients to a central Radiology number including calls from referring clinicians and give proactive advice, problem solving and escalating as appropriate. This will include reorganisation of existing workload on a frequent basis in response to queries received from consultants, registrars and external clients.
Place patients onto Nerve Centre Portering and contact the porters to discuss any patients that do not attend within 30 minutes of requested time. Escalate to IR nurse co-ordinator. Assists the co-ordinator to ensure the radiology patient movement team are available at the right time to maintain patient flow and co-ordinates their break times accordingly.
Works alongside the Radiology Bronze in regards to inpatient escalations to IR.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please refer to Job Description and Personal Specification attached to the advert for full details of the vacancy.
Person Specification
Training & Qualifications
Essential
1. GCSE English and Maths at Grade C or equivalent
2. Experience in Microsoft Office
Desirable
3. Knowledge of hospital computer systems, Careflow PAS, CRIS, NOTIS, Bluespier
4. Keyboard Skills
Experience
Essential
5. Experience of working in reception environment
6. Experience of customer services/dealing with the public - F2F or telephone
Desirable
7. Previous Call Centre / Booking office experience
8. Previous experience of working in the NHS in a patient facing role
Communication & Relationship
Essential
9. Has a clear and polite telephone manner
10. Able to communicate with patients and staff in a professional manner
11. Ability to demonstrate initiative
12. Able to work effectively as part of a team
13. Can work under pressure with minimal supervision
Planning & Organisation Skills
Essential
14. Good time management skills in a pressured environments
Physical Skills
Essential
15. Able to sit at a keyboard and computer screen for long periods of time
Other Requirements
Essential
16. Able to undertake flexible working hours as appropriate
17. Able to work cross campus