Job Summary:
To undertake a variety of Administrative duties to oversee the smooth running of the practice pertaining to QOF, contracts, searches and enhanced services. To help provide administration support to the management team, working closely alongside the management support team.
Job Responsibilities:
1. Monitor performance of the practice against QOF compliance on a monthly, quarterly, and annual basis.
2. Monitor compliance with Enhanced Services with responsibility for compiling claims monthly.
3. Be involved in creating and running ad-hoc searches that aren't compiled by external means.
4. Ensure audits are completed within agreed time frames and provide administrative support where necessary.
5. Collate and submit patient feedback data.
6. Develop, coordinate, and implement patient recall systems.
7. Oversee the read coding of all patient invitations related to QOF to ensure they are coded appropriately and within the correct timeframe.
8. Identify data quality gaps and create, develop, and implement a recall system to capture these patients (e.g., pre-diabetics/history of gestational diabetes).
9. Manage health campaigns such as Smoking Cessation and Flu vaccines.
10. Have knowledge of other Management Support roles to provide cover when necessary.
11. Ensure patient questionnaires are saved to records and actioned accordingly.
12. Liaise with patients regarding annual reviews and appointment booking.
13. Liaise with GPs regarding their specific QOF criteria and provide support to them accordingly.
14. Allocate Pathology results as per protocol.
15. Monitor and respond to/distribute incoming emails to the generic account.
16. Duties may be varied from time to time under the direction of the Management team, depending on current and evolving practice workload and staffing levels.
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