Field Service Engineer – Flow Measurement Solutions
We are seeking a highly motivated Field Service Engineer to join a customer-focused UK field team. In this role, you will install and maintain high-end flow measurement solutions across the South West of the UK
The ideal candidate is a proactive problem solver with excellent customer service skills, committed to delivering the exceptional support our customers expect.
Key Responsibilities
* Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
* Diagnose and resolve hardware and software issues of varying complexity.
* Independently manage your work schedule in coordination with colleagues, service operations, and management.
* Provide training and guidance to customers on instrument use to ensure safe and effective operation.
* Offer responsive and proactive technical support via phone and email.
* Prepare accurate and timely reports, including service and expense reports.
* Ensure a superior customer experience, driving satisfaction and loyalty.
* Identify and communicate potential sales opportunities to account managers.
* Provide feedback to support teams for improving documentation and procedures.
Skills & Experience Required
* Qualification in instrumentation, electrical engineering, electronics, or relevant experience in a high-tech environment.
* Strong analytical, troubleshooting, and problem-solving skills.
* Excellent hand-eye coordination and manual dexterity.
* Proficiency in IT systems and software.
* A valid UK driving license.
* Strong verbal and written communication skills in English.
* Self-motivated, independent, and customer-oriented with a solution-focused approach.
* A collaborative team player who can work remotely while staying connected with colleagues.
* Interest in staying up to date with technological advancements.
* Previous experience with flow measurement instrumentation and hydrometry is an advantage but not essential.
* Experience within the water utility industry would be beneficial but is not required.
If you are passionate about technology and delivering outstanding customer service, we would love to hear from you. Apply today to become part of an amazing team!